I have only purchased used vehicles from the dealer but even with that, they were so helpful and friendly! The service department is wonderful. There is a drive in and check in area so if it is raining, it doesn't matter. The waiting area is very comfortable and they offer free (good) coffee, hot chocolate and pastries while you wait!
Priced a vehicle with these people got my finances approved through my bank and found a company to ship the car. Then I'm told they will not accept my banks certified check nor will they accept a wire transfer. Two days of paperwork wasted on a very unprofessional dealer who wants cash only.
Their service is reasonable and when they see they need more time to figure something out they loan me a car to go back to the office, I'm happy with them.
I've been a Knopf Automotive customer for both sales and service for many years now. They have always taken the time to understand my specific needs.
I totaled my car and went to buy a new one from Knopf. I literally bought my new one in five minutes.
I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a day with my sales man to move forward with the purchase. I was told by Matthew it was because of maintenance that had to be done, however the original price would be honored for me. This was one of many lies I was told by this dealership. Although I was told they, would honor the first price. I was approved for my loan, they told me they will not honor it,basically proving that they are liars. I left many messages for the manager Gary with no response about the discrepancies and poor customer service, still no response. I finally spoke with Joe (another manager) and he made false promises .He also told me that they priced the vehicle wrong for weeks so that was the reason for the change.Please stay away from this unethical business, it seems like it is the culture there. This has been a big inconvenience, I will not be recommending.
I would highly recommend anyone go to Knopf Automotive if they are looking for a Mercedes. The staff members I worked with were professional, friendly and were reliable. If I called them, they always got back to me. Great group of people.
I have purchased cars from Knopf Automotive a few times. Any employee I have worked with have been friendly and very helpful. The facility is top notch. I would recommend them to anyone looking to buy a car.
My atf 64000 kia sed to put new in at 60000 keystone kia wood not put new atf in my 2011 sorento I got 5 days be for atf was bad ? Not happy away to be cheap
Came in to look at a used 2007 Toyota Prius with 102,000 miles. Took 1.5-2 hours to negotiate the price I wanted after the sales rep and manager needed to keep playing games by going out and looking at the car in front of the window for us to see and the rep going back to his office to "work on getting a better price." I wanted to put money down to hold the car, so I could pick the car up the next day to get it looked at my mechanic. Nothing was said about putting money down. The sales rep showed no urgency in me picking up the car to take it to the mechanic. I asked if a certain time was ok, and he responded, "ehh... whenever you can do it, that's fine! [followed by dismissive hand wave] I was also told that as long as I had the deal done by Saturday mid-day, then I could still have it for the same price (it was Wednesday when negotiating). I called in the next day, got patched through to someone named Sean who informed me the car was already sold, and he asked me if I had put a deposit down to hold the car. I said I tried to, but I was not taken up on my offer. A relative of mine went in to speak to a manager, and the manager essentially told them I was a liar or lying. I went in and asked for the manager after work. It took another 1.5 - 2 hours of my time to explain the situation, and get the manager's explanation of why essentially, there was nothing he could do about it. He kept telling me he wasn't there, so he didn't know what was said the prior day. He told me the sales rep was telling a different story from me, so he didn't know which one was telling the truth. He was very adamant that I was not allowed to put money down on a car to hold it. I told him, then why did Sean say I could? He said he wasn't there, so he couldn't tell what Sean had said. Previously, he had told my relative that he was right there when I called and spoke to Sean, and that he knew what Sean had said. The sales manager said because of my troubles, he would cut me a deal and offer me a 2011 Toyota Prius with about 100,000 miles or close to it for $11,000. I told him that was $4,000 more than I had negotiated on the 2007 Prius with essentially the same mileage, and he said, "Yea, but there's something to be said for a car that's 4 years newer." I told him it didn't matter, and it essentially had the same wear and tear on it then plus it got worse gas mileage than the '07. That didn't seem to matter. The sales manager told me he would look for other similar Prius vehicles and let me know if one came in. It's been 2 weeks, and I've gotten no contact from anyone at Ciocca. I had never heard the sales manager's name because he just introduced himself as the sales manager. At the end, he gave me his card after I asked for one, and it said his name was Sean. There are only 2 Sean's at Ciocca Subaru, and I know what the other's voice sounds like because I played sports with him growing up. Turns out, it was actually the Sean I had spoken with earlier on the phone who initially told me the car was sold, and that I could have put a deposit down on it even though he was later adamant I could not. He also let me ask him repeatedly why Sean said I could put a deposit down without saying it was him. He also told my relative he was right next to Sean when the call informing me of the sale took place when he later told me he was not. Turns out, I was speaking with the sales manager on the phone. Integrity is not very high of a priority for Ciocca Subaru. I recommend not wasting your time with them.