Pros - 24 hour gym, affordable membership fees, usually no trash on floor except the basketball court and men's locker areas tend to gather trash quite easily. Easy freeway access to the gym. I don't normally use the workout classes, but when I have the instructors were good. Front desk employees attitudes were acceptable and on occasion when leaving the gym they sometimes acknowledge my departure with friendliness.Cons - Too long to list which includes an assault incident that happened to me, but not enough to file a police report unfortunately. Tried getting assistance by phone from the front desk employee on Jan. 10th 2018 @ 3:30 PM (he took my name and number and I never got a call back). I tried to get assistance later that day from the GM around 9:30 PM (who kept me waiting over 10 minutes so he could "finish his numbers". so I walked away. Tried to call corporate customer service (goes into voice mail). I do not recommend this gym.
The gym looks good doesnt have a pool but my main thing is the vustomer service sucks there an actual manager told me i was manipulating them and their system which is kind of when youtell them that youll want people to join never ask gor brad or brat hes a manger there and he was very rude
Worst company ever. The facilities are the worst and the staff are too busy talking to each other rather thank keeping up the place and being good customer service. Don't waste your time and money. Find a better gym with better service.
10. Zoo Health Club
Super clean! All the equipment you need and fabulous classes! The daycare is wonderful, clean and safe. You can also enjoy a sauna, personal training and Herbalife all wrapped into one perfect neighborhood gym!
16. 24 Hour Fitness
510 N Watters RdAllen, TX 75013
From Business: Founded in 1983, 24 Hour Fitness USA Inc. is one of the largest fitness club chain and a leading health club industry. Based in Allen, Texas, the center provides customizable personal training services, innovative group exercise classes and cardio/functional training equipment. 24 Hour Fitness USA Inc. also conducts classe…
Great place, I saw results since the first month and have been consistent. This place is not just about weight loss etc. its a life changing experience, Gave me a new way to see what I put in my body. The owners are the sweetest couple; very dedicated and passionate about health and fitness. The…
I cancelled my membership and was misinformed by the people at the front desk about when it would go in effective. Then I was giving a corporate number that doesn't really exist. Just a bunch of recordings that no one answers. To add insult to injury the guy that assisted me at the Frisco locati…
Big rip off, lots of hidden! The $9.95 a month the send in the mail turn to $19.95 when you get there plus a yearly club fee of $29.95 and a join fee as well. Very unprofessional team that runs this place. Watch out, don't be fooled and pressured when at the club to join.
WARNING WARNING ---- Please, Please check out the reviews of this company (Fitness Connection) before signing anything. Based off my experience it may cost you more than you think. This business is not (or can’t get) Better Business Bureau accredited due to poor business practices and virtually no customer satisfaction on complaints, which are numerous. Their rating with the BBB is a big fat “F”, you can’t get a lower rating. Their business is driven by low cost promotions, hidden fees, and a ~$30 sneaky annual membership fee that no one purposely highlights, and prolonged cancellation period where you are charged while you wait for the cancelation to become finalized.They claim they received my cancelation letter with a postmark date of 10/6, so I had to pay for Oct and Nov since they say it takes 30 days to cancel the membership. Hence my membership was official canceled on 11/5 so I had to pay for Nov since the month already started. They claimed my charge card company refused payment for Oct and they charged me another $10+ dollars for payment being refused and another $10+ because I didn’t resolve it in 5 days. Not sure how I would have known to resolve it, they suggested I should have checked my charge card account, like I should check it daily for refused payments. When was the last time your charge card company out of the blue refused to pay something? They could not provide any proof of this and suggested I get a letter from my charge card company explaining why they refused payment?Attempts to resolve this over the phone only ended in threats to continue to incur late charges and sending it to collections. Nice group of non-customer service. End result for me is a 3 month membership (I was on month to month) for my son during the summer, ended up costing the equivalent of about 8 months ($168+). As I said, that cheap (?) promotion is the hook to soak for more money. Beware - may end up costing you more than you think. Shame on them and shame on me for not really investigating them closer. And all I wanted was a place for my son to work out for 3 months. I begrudgingly have to admit they got me, I was sucked in by the cheap (?) promotion and I paid for that mistake. I guess I’m smarter now and they have a lifelong enemy.
Their cancellation policy is ridiculous. In the contract, it says that you must send a letter to cancel. No where does it state that it HAS to be certified. I assumed they received my letter because I never heard from them again. Several months later I received a letter from a collections agency that I owed them $43.26. This shocked me not only because it was months later, but also because they were willing to attempt to ruin a young adult's credit for a measly $43.26. The collections agencies usually take a hefty percentage of that anyways, so their "profit" would have been even less. Anyways, I called the collections agency to find out why I had this debt that I should not have. They informed me that the letter should have been certified. Therefore, I had to pay the debt. I will never restore my membership here, and I will warn others from joining as well.
This was my first time stepping foot in a Fitness Connection ever. My brother lives in Allen and told me he joined a gym i should look into. So I went with him to the gym as a guest. I wasn't even there 3 minutes before being hassled by the general manager Mike Underwood about joining and required my drivers license. He also informed me that he wasn't going to give me a tour of the gym because he's "cool". Mike Underwood then seated me at a table and had me fill out paperwork again, pertaining to signing up. I filled the paperwork out and gave it back to Mike. He then told my brother that because I was his guest, I wouldn't be allowed to play basketball in the gym but able to use any other piece of equipment due to liability issues. I also had to wait an additional 5 minutes while they searched for my drivers license they misplaced. So you mean to tell me I have a higher chance at hurting myself on a basketball court than lifting equipment? It just sounded a little odd. I would probably never return to this particular location not for fact that I as a guest was unable to use the gym, but because the customer service is beyond poor.
Please PLEASE PLEASE think twice about joining this gym.The cancellation policy is ridiculous. They require you to send in a letter to the HQ. Now remember dont forget to track the letter because if you dont it seems to get 'lost'. Believe me, im not the only person who this has happened to.Problem is, even after I have sent in the letter AND recieved acknowledgement that it was recieved I have still been charged for the next 2 MONTHS after that.It is a way to make extra money for them.They will tell you it can be done electronically for some of the locations but not all???!!!We live in a world where technology is so advanced yet they can create a consistent process online for all locations. DONT NOT GET INVOLVED IN A CONTRACT WITH THESE PEOPLE BECAUSE YOU WILL END UP WRITING A 1 STAR REVIEW ON HERE LIKE THIS ONE.