I've used this cleaners about 2 1/2 yrs. In that time, I've had 3 incidents. 1st, they gave my husband someone else's pants... we returned those but they never found my husband's pants. The pants were inexpensive, so we let it go. Next, I lost a linen jacket... about a yr later, the store brings the item to me (with other cleaning I'd left recently)... saying they had misplaced it. It had been in the store for the past yr! (I had no idea it was there as I don't itemize what I leave). 3rd, they shredded the leg of a pair of my pants. They didn't mention it when I picked up the garment... when I took it back they said it didn't happen at their store. I sent an email to the store mgr (Vivian Salas) demanding pymt for the garment. Two wks later she called me stating she would make good for the garment. I've not heard from her since. The next stop is Small Claims Court. The people there are not responsible enough to take custody of other people's clothes. Use them only at your own peril.
The lining in my pants pockets kept ripping I went in and asked to have the pockets replaced, explaining that the fabric was too soft They said it would be $18 When I returned, he immediately explained that if I wanted the pockets replaced it would actually be $30. I said no thank you and asked for my pants. He then explained that they put some patches on the pockets. I said no thanks, that the fabric needed replacement. He insisted I pay him $18. I told him I wasn't gonna pay him $18 for taking 2 minutes to install patches, especially when I now had to find somebody honest to do the job properly. I asked him to remove the patches. He told me if I wanted my pants I needed to go get my own scissors and return and that he wouldn't release my pants. Dealing with this guy is like dealing with an extremely dishonest 6 year old. He should've either done the work we agreed on or told me he couldn't do it.
I dropped off two suits and four very nice French cuff shirts. They returned items in a timely manner but when I went to put on my shirt yesterday, I noticed the collar was not cleaned. I assumed it was just one shirt, but when putting on another "cleaned" shirt this morning, I noticed that collar is not clean either. Unbelievable. Even if I have to drive seven miles out of my way to drive my shirts off at xoxo cleaners in Frisco on El Dorado parkway, I will. I will never use Stephens cleaners again.
I've been there customer for the past 10 years and I have never experienced any wrong doing . Staff is friendly prices are great.