I traveled to Washington with the extended family for the week. I travel extensively for work and regularly rent vehicles but this was my first experience renting from Rent-A Wreck. While looking on a price compare website for a good deal on a van rental, I came across Rent-A-Wreck. The price was very appealing but I have dealt with other discount rental agencies and the difficult rental processes and poor customer service kept me from repeating my business. I was skeptical but I called the local agency and spoke to Mr. Maker. He was very professional and polite and I decided to rent the van. From the moment we were picked up from the airport until we were dropped off, we were treated with professional courtesy. The van was clean and in good order, the price was very competitive, customer service was excellent, and the process was very easy. If all Rent-A Wrecks function like the one in Alexandria, VA, I will be a repeat customer. I want to personally thank Mr. Nash Maker and his team for providing a positive rental experience.
This is not the first time I've rented from Enterprise Mt. Vernon. All the representatives are very professional in person and over the telephone. That's important to me in doing business with a company. It also doesn't hurt that the rental is within my budget. I've rented for on weekends and for a week. Also thank you Enterprise for having "No Smoking" sign in your cars. To be given a ride back to my destination is also a plus. The rental rates and excellent service is what keeps me as a loyal customer.
The folks who are regular employees are quite good. The manager needs training in customer service. I have had two cars in a row with issues. He needs to make sure the cars people rent are in tip top shape. He has also refused to give me a ride home. He says it is in the wrong location.
I rented a car for a week, I went to Florida, everything was fine. I'm happy about service and rental price. Thank you!