5125 Duke St, Alexandria, VA 22304
I went to honda landmark dealer Jesse is a awesome guy he help me get my civic si it was a hard car to find cause they don't make a lot of them he expline everything about the car and he know what he talking about and you can tell he loves his job...is a awesome place to buy a car make sure you look for Jesse he the guy that help you out a lot
12/29/2011Provided by Citysearch -
I don't know who is skewing the ratings on this website but this dealership is awful. The service people I dealt with today (12/29/11) couldn't have been ruder, and the price was as you'd expect: dealership grade. The customer/service-provider relationship is a huge part the car auto body work experience, and when people are that rude, the whole experience is awful.
I do not recommend this dealership to anyone.
12/06/2011Provided by Citysearch -
SCAMMERS! - Sales Manager Ale Dime and New car sales consultant Yong Kim are liars and cheats.
ok, they sent me an unsolicited email offer for a new car. I called and asked if they had it in stock at that price. They said yes. I talked to them the next day to double check they had it. They said ""yes, come on in!"" I talked to them a 4th to set a time to come in and they said ""yes, we have it at that price we promised, come in and sign"". I talked a fifth time and same thing - ""no problem, come get it"".
So I went over. And of course they don't have any in stock until next month, and won't offer this deal then.
But they offered me the same price on last year's model - how stupid do they think their customers are???
A License to Steal:
The dealership service department seems to think that if you are female, you are "ripe for the picking." In May, 2010 I brought the vehicle in for a routine oil change and inspection. They tried to tell me my brakes were bad, I needed a complete overhaul of hoses, and the CV boots were bad, among other things for a total of nearly $2,000 in upsell against a $40 oil change.
I returned in July because the door locks on the drivers side were not working properly. During the first part of the visit, we established that the above mentioned items from the May visit were not valid. We also agreed that a 90 K service would be in order, although they did not have all of the parts needed to complete the list of items to be worked. (This was to have necessitated a future visit once the ordered parts came in.)
Upon completion of the door lock repair and service, I noted several things: The air conditioner filter was not installed - even though it was listed as a to do item; the tires were not rotated per my request and listed on the work order; and the bumper clips were not installed.
The final straw was their idea of "disabling" my alarm system to run diagnostics for an electrical problem. Their idea of "disabling" was to yank the alarm system out completely (with no hope of putting it back), and then telling me I had to live with it.
After a lengthy conversation with the service writer and the manager, they admitted that they should have been more clear that the plan was to take the alarm system out of the vehicle. When I asked for something in writing to document their offer to give me a future credit against work done there or to have a new alarm system put in, the best the service manager would do was to credit my bill for about a third of the cost..