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Hours

Regular Hours

Payment method
amex, discover, master card, visa, all major credit cards
Neighborhood
Seminary Hill
Category
Water Parks & Slides

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Reviews (1)

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07/11/2014

Overall

Worst experience ever! Their sign says they open at 10am!! LIES!! not till 11am!! And their ticket person didn't clarify so when we went to the gate to get in they checked our bags and then said we had to wait?! When we asked they looked confused, so I asked again they then asked their manager who came maybe 3 yards away and I could hear him say "tell them not till 11am" and walked away! HE couldn't even come and tell us!! The only reason why it even gets 1 star is because the kids ended up enjoying themselves. The staff looked puzzled with any question when asked. The food was eh...all run by high school students that had no idea what they were doing. All food was pre-cooked except fries. I was the first in line (well people had gone before, but when I got there it was empty) so I ordered. Fries back ordered the then told me to wait...so I did. They ended up taking like 10 more orders and when fries came out they gave it to those people. I had to stop them and say I still needed mine and then they asked for my receipt it was ridiculous!! Seriously train your people!! And truly check bags for more than food. There were floates and squirt guns and a lot of other things and the lifeguards didn't say anything. And as we were leaving several kids in regular diapers not swimmers :(

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