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WE'LL PICK YOU UP

General Info
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Alexandria. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Services/Products
  • Airport Pick Up
  • Auto Rental
  • Car Rental
  • Luxury Car Rental
  • Rent a Car
  • Rental Cars
  • Van Rental
Brands
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method
amex, discover, master card, visa, cash, check
Neighborhoods
Dalecrest, Seminary Hill
Categories
Car Rental, Truck Rental, Van Rental & Leasing
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MM
Monir M.

12/02/2016

Overall
Selection
Service

BAD SERVICE FROM MOST OF THE EMPOLYESS. I WAS SUPPOSED TO GET PICKED UP AROUND 3 CLOCK I WAITED ALL THE WAY TO 5P.M. SO THAN I GET THERE, THE CAR I WANTED AND REQUESTED WASN'T THERE. INSTEAD OF THEM MAKING IT UP TO ME, I ENDED UP PAYING AN EXTRA 15 PER DAY FOR AN UNNECESSARY UPGRADE. NEXT DAY I SAW THAT I GOT CHARGED AN EXTRA DAY ON MY RENTAL BILL. I CALLED THE BRANCH TO GET A HOLD OF A MANAGER AND I HAD TO WAIT FOR A CALL BACK, WHICH ENDED UP TAKING A COUPLE OF HOURS. BUT THAN I RECIEVED A CALL-BACK FROM THE MANAGER NAMED KATLYN. KATLYN WAS VERY HELPFUL ALONG WITH A FRIENDLY ATTITUDE, SHE FIXED MY BILL, APOLOGIZED FOR THE INCONVENIENCE.

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