AAA Party Rentals
Alexandria 22304, Alexandria, VA 22304
Wheelchair Accessible: Yes
No coupons available
A couple of problems, one is the quality of the equipment rented. One table had broken legs, and two chairs had broken bases.
I had rented tables, chairs, linens, and glassware for a Thanksgiving party. I was scheduled to have tables, chairs and lines picked up on Friday last, November 28th. I stayed home and no one called, and a message I left on their answering machine was not returned.
On Dec 1, their crew showed up unannounced at 11:30 am, while I was in the shower. They let themselves into the my fenced and closed off back yard, and entered a closed screened in porch to retrieve the rental equipment. This is most alarming, as we have a 90lb German shepherd that could have caused serious injury to the staff. But more important is entering a part of my home unannounced, uninvited and unauthorized. Please note that equipment drop off was on my front driveway and the crew were never given access to my home, or the rear fenced in yard.
When I stepped from the shower, I saw men moving about in my fenced in back yard, I was in the process of calling 911, when I saw them removing the tables, and I paused to check out what was happening.
It is never acceptable to enter a private property without authority. I am still considering calling the Fairfax County Police to report the trespass and violation of privacy.
I do expect pick up of equipment on the appointed day, or a call to reschedule. And absolutely expect a call before someone comes to my home without an appointment.
This is a very disturbing experience. I had rented twice before from AAA, the service is never great, but the equipment was never faulty before, and I did not experience the type of privacy invasion and trespassing that I describe above with this recent rental.