This place is unethical, racist, and provides horrible service. It is owed my a Korean couple (the man's name is Kim), and they barely speak English, and don't care to learn. All of the sudden, their English is great when they are charging you for their poor service, lost 2 suits, never found them and didn't try to make it right at all. I have seen how they treat African-American clients and it is truly horrifying. The wife is unprofessional and just plain evil. I do not plan to support this business anymore and can't believe I continued to go here for as along as I did.
Customer service is great until you identify something being wrong that they might have done. Refuse reimbursement or sending off clothes to have examined for causes of stains. Because of the english barrier they are able to evade questions and just say no, bypassing legal channels for addressing customer concerns. I had multiple peices of clothing that looked ironed but not cleaned and on multiple slacks the screwed up the pleats. I wouldn't come back here or recommend it to anyone, regardless of how close it is to condos and apartments.
DO NOT USE THESE CLEANERS! They damaged my garments and then blamed me for the damage. They didn't even offer to fix the damage and when they did, they wanted to charge me for the repairs. Worst cleaners I've ever dealt with. All other posts verify that these cleaners are absolutely horrible. Save yourself a headache and don't use them.
AVOID TERRIBLE Ruined my clothes. Would not make good or return my money. Hateful people. . Deceptive pricing.
I've been using this dry cleaner for over six years. I've always experienced excellent service. They also offer tailoring. I won't go anywhere else.
If I could give this place zero stars I would. This cleaners should be out of business! If it weren't for the price it would be. The first time I had a problem with this cleaners was when I picked up a shirt and two of the buttons were missing. All they told me was if I buy more buttons they would sew them back on. No apologies at all. The second time they lost my husband's shirt. Another customer returned it two weeks later so he was able to get it back. Today was the final straw. My husband dropped of my work clothes on Saturday and today when I picked them up five pieces were missing. The manager tried to give me some men's shirts saying on the video it looked like there were men's shirts in there. I knew they were not my husbands shirts right away. My husband only dropped off my clothes and there were no mens clothes at all. Then he said he had to find the missing items he didn't have them right now. When I got home and sorted through what I did pick up I realized exactly what was missing. When I tried to call and let the manager know what pieces were missing they said he wasn't there then they said he was too busy to come to the phone. Two of the items happen to be one of my favorite business suits so I hope what ever customer they gave it to returns it. I will NEVER use this cleaners again. If you value having your clothes returned to you after being cleaned I warn you to take them somewhere else. The employees here are rude and they do horrible job at cleaning. All of the shirts that I did pick up were wrinkled when I took them out of the plastic. Only the pants are pressed. Every shirt is wrinkled from the front to the back. This place is a waste of money even if it is cheap! STAY AWAY!
This is worst cleaner I have ever been to! My first trip resulted in 2 men’s shirts with broken buttons. The second trip resulted in poorly pressed shirts--wrinkles pressed into the shirts throughout. The third and last trip resulted in 2 of the 10 shirts having brown cuffs. The 2 shirts were all white...until they "cleaned" them. My husband went to work early not noticing the cuffs until a coworker pointed out that his cuffs were brown. It looked as though the cuffs were dipped in tea and then pressed.When I returned to the cleaner with the 2 shirts the woman running the store refused to re-clean the shirts. When I asked for the manager, she said no manager was there. When I asked for the manager's name, she refused to answer. With such low quality service and rude unhelpful employees, I don't know how this place stays in business. Do yourself a favor and stay away!
The thing I look for in a dry cleaner is reliability. Do they return clean clothes in good condition. Youngs more than fits the bill. After going there several times my clothes always come back spotless. That is a good thing for someone like me who has spaghetti sauce issue.