This my 4th purchase/ lease with Southern Chevrolet! I am completely satisfied with sales and service. Great business with a wonderful staff.
This is my second purchase from southern and the customer service has always been exceptional, I drive an hour to take it there because the dealership 29 min from me has the worst service I've ever received.
First, I'd like to say the shuttle driver and the desk clerks were professional and helpful to the extend they could be. I have been trying to get my driver front window repaired here at the Alexandria dealership to no avail. I took it in for an appt last Friday for an oil change and window repair, but they claimed not to have found an issue. I took the vehicle back in the very next day on Saturday to personally show two people that the window does not move up nor down when pressed, while I test drove the CT6 for pontential purchase. They scheduled me for another appt for today at 7am. I took the vehicle in for my 7am appt, waited 1 1/2 hours, and eventually decided to wait at home for their call. I ended up calling them 3 times during the day to get status. The 2nd call I was advised it would be checked when the guy came back from lunch at 1pm. My last call at about 4:30pm, they told me no one was able to look at it and to bring it in again tomorrow. I have taken off 2 days of work attempting to get this fixed, to not only avoid a hassle at the entry gate to Ft Polk, but also, to have a vehicle that's functioning properly that is still under warranty. I requested a loaner vehicle so I can get to work, however I was told no vehicles are available...This is the service I get after purchasing my 3RD Cadillac, previously potential 4th in a few years. Horrible customer service to say the least. I am a female, military retiree, and this is NOT the 1st issue with service...BUYER BEWARE!
Service department is terrible. Brought 350z in for repairs months ago and its been back twice since then and still does not run...$4,000 in repair bills and car still broke down.
Service department at Walker Dodge Ram in Alexandria,La is a joke... Worst customer service ever!!!!!! Gets worse every time I have to come in
They had this BIG advertisement on the TV about it doesn't matter how upside down you are on your vehicle, we can help, BULL.. they didn't show me anything, they drove mine and didn't work out anything. The first time I bought with them about 6 years ago, we had an A/C leak all over the floor of our brand new car. And we heard it happen to all these model cars. They just wanted to shampoo my stinky carpet and fix the problem. So I don't know why I even went there yesterday. Thank you Southern for nothing.
Recently i had my car in the shop for servicing. During this time Southern Chevrolet's service dept damaged the hood on my vehicle and left deep gashes and dents. I spoke with the supervisor and asked to have the hood repaired or at least refund my money and was told that they would not repair or refund the money that i paid them. It basically turned into a “his word vs mine” and i would receive no compensation for the damages. I have tried contacting the general manger and he will not return my call. Sad that this is how they treat a loyal customer of many years. I will never do business with them again and i advise everyone i know to stay away from Southern Chevrolet . They are dishonest and have no customer loyalty.
Great customer service. The sales experience was comfortable, not pressured, and fast. Their service department is great too. I will definitely purchase my next vehicle at Leglue.
VERY VERY poor customer service from the service center. I have had 3 service appointments so far too fox my keyless entry, which resulted in over 10 hours of waiting, and have had no results yet. On the last appointment I was sent home and told that the service department would call me within the next three days to schedule my next appointment because the port should be ready then however it is over a week later and I still have not gotten that phone call. When I tried to call the service center this morning for over an hour and a half I got no response. I have also discovered that the plastic piece on one side of my seat was cracked during my last appointment
Great people that go the extra mile to help, superior professional service, love our new car too, get many complements on our nice car!!!