This location in particular is difficult to work with. On numerous occasions I've arrived early for my reservation time - perhaps an hour or two - and had to wait for them to get a car ready for me. So the other day I made sure I reserved the car a couple hours early so it would be ready when I got there. I arrived two hours after my reservation time only to be told they didn't have a car ready. They explained that because I was late they gave my car to someone else and I'd have to wait. So apparently if you aren't exactly on time, be prepared to wait for a car. Their explanation of why they do this to customers was that they don't keep enough cars in their inventory. Not sure how that's the customer's fault.
1100 Frank Andrews BlvdAlexandria, LA 71303
From Business: Avis Car Rental Alexandria operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Key Drop-Off avai…
1700 SW Evangeline TrwyLafayette, LA 70508
From Business: Acadiana Dodge, located in Lafayette, La., is an automobile dealership that was established in 1991. It offers a range of new and pre-owned luxury and passenger c…
I had a wonderful first rental experience with them. I originally had an 11:00 reservation. When I arrived they did not have any rentals available and we're waiting for one to be returned. I waited for a couple of hours, but was given an SUV instead of the smaller vehicle I reserved at no additional charge and was given a 10% discount on my 5 day rental total. I will happily use them in the future!
Cashier had paperwork already printed out when I got there. What I failed to notice until the next day was that she put that I picked up the car at 5pm instead of 8pm per my reservation time.Also, put that I returned it Sunday morning at 10am instead of Saturday evening at 7pm.Had to call 4 times to get issued a credit. Still don't see the credit. They keep saying to give it more time to show up.
Great customer service every time. Great car selection. My go to place when I need a rental. No hassle. Great way to do business National Thank You.
Henry & his team are EXCELLENT! Thanks for an awesome rental experience, Enterprise has some excellent people working at this branch!