After SEVERAL generations of my family buying exclusively from Walker Automotive, from brand new Buicks, Cadillacs, GMCs, Mercedes and Toyota,not to mention several previously owned cars, trucks, and SUV's, I thought my choice was simple. Walker or nobody. As it turned out, this was one of the worst choices I could have made in my many years of purchasing a used vehicle. One was advertised to be in EXCELLENT condition. After three weeks, the transmission failed. While Walker agreed to replace said vehicle, which they did, it was replaced with yet another vehicle, also with transmission failure within three months. While the salesman and sales manager were more than happy to blow up my phone to make the sale, they were less than responsive when a problem with said vehicles came up.I am currently awaiting some response to the current situation, but I see no reply coming in the near future, if ever.BUYER BEWARE!!!They will tell you anything you want to hear to make a sale, then leave you walking with your dead, stalled, or otherwise disabled vehicle that was supposed to be in either excellent or good condition.
This my 4th purchase/ lease with Southern Chevrolet! I am completely satisfied with sales and service. Great business with a wonderful staff.
This is my second purchase from southern and the customer service has always been exceptional, I drive an hour to take it there because the dealership 29 min from me has the worst service I've ever received.
I even tried to talk to the owner and writer a letter. Did not even get a return call back. The owner is to busy at the Jena Choctaw Pines Casino spending the money he suckered out of people for sorry POS cars. You will have to answer to that in judgement day for the way people were treated. And Eric that's a worthless cause. He takes advantage of women. I had seventy two hours to change my mind. He so said there was no way he could get my truck back after he so said shipped it out the first night.
First, I'd like to say the shuttle driver and the desk clerks were professional and helpful to the extend they could be. I have been trying to get my driver front window repaired here at the Alexandria dealership to no avail. I took it in for an appt last Friday for an oil change and window repair, but they claimed not to have found an issue. I took the vehicle back in the very next day on Saturday to personally show two people that the window does not move up nor down when pressed, while I test drove the CT6 for pontential purchase. They scheduled me for another appt for today at 7am. I took the vehicle in for my 7am appt, waited 1 1/2 hours, and eventually decided to wait at home for their call. I ended up calling them 3 times during the day to get status. The 2nd call I was advised it would be checked when the guy came back from lunch at 1pm. My last call at about 4:30pm, they told me no one was able to look at it and to bring it in again tomorrow. I have taken off 2 days of work attempting to get this fixed, to not only avoid a hassle at the entry gate to Ft Polk, but also, to have a vehicle that's functioning properly that is still under warranty. I requested a loaner vehicle so I can get to work, however I was told no vehicles are available...This is the service I get after purchasing my 3RD Cadillac, previously potential 4th in a few years. Horrible customer service to say the least. I am a female, military retiree, and this is NOT the 1st issue with service...BUYER BEWARE!
Service department is terrible. Brought 350z in for repairs months ago and its been back twice since then and still does not run...$4,000 in repair bills and car still broke down.
these guys treated us so well the first time we used them, we went back to them for vehicle #2! they're honest people who look out for their customers. ��������������������
Service department at Walker Dodge Ram in Alexandria,La is a joke... Worst customer service ever!!!!!! Gets worse every time I have to come in
They had this BIG advertisement on the TV about it doesn't matter how upside down you are on your vehicle, we can help, BULL.. they didn't show me anything, they drove mine and didn't work out anything. The first time I bought with them about 6 years ago, we had an A/C leak all over the floor of our brand new car. And we heard it happen to all these model cars. They just wanted to shampoo my stinky carpet and fix the problem. So I don't know why I even went there yesterday. Thank you Southern for nothing.
Recently i had my car in the shop for servicing. During this time Southern Chevrolet's service dept damaged the hood on my vehicle and left deep gashes and dents. I spoke with the supervisor and asked to have the hood repaired or at least refund my money and was told that they would not repair or refund the money that i paid them. It basically turned into a “his word vs mine” and i would receive no compensation for the damages. I have tried contacting the general manger and he will not return my call. Sad that this is how they treat a loyal customer of many years. I will never do business with them again and i advise everyone i know to stay away from Southern Chevrolet . They are dishonest and have no customer loyalty.