What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
96 Macarthur DrAlexandria, LA 71303
From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, ove…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
This my 4th purchase/ lease with Southern Chevrolet! I am completely satisfied with sales and service. Great business with a wonderful staff.
This is my second purchase from southern and the customer service has always been exceptional, I drive an hour to take it there because the dealership 29 min from me has the worst service I've ever received.
First, I'd like to say the shuttle driver and the desk clerks were professional and helpful to the extend they could be. I have been trying to get my driver front window repaired here at the Alexandria dealership to no avail. I took it in for an appt last Friday for an oil change and window repair, but they claimed not to have found an issue. I took the vehicle back in the very next day on Saturday to personally show two people that the window does not move up nor down when pressed, while I test drove the CT6 for pontential purchase. They scheduled me for another appt for today at 7am. I took the vehicle in for my 7am appt, waited 1 1/2 hours, and eventually decided to wait at home for their call. I ended up calling them 3 times during the day to get status. The 2nd call I was advised it would be checked when the guy came back from lunch at 1pm. My last call at about 4:30pm, they told me no one was able to look at it and to bring it in again tomorrow. I have taken off 2 days of work attempting to get this fixed, to not only avoid a hassle at the entry gate to Ft Polk, but also, to have a vehicle that's functioning properly that is still under warranty. I requested a loaner vehicle so I can get to work, however I was told no vehicles are available...This is the service I get after purchasing my 3RD Cadillac, previously potential 4th in a few years. Horrible customer service to say the least. I am a female, military retiree, and this is NOT the 1st issue with service...BUYER BEWARE!
Service department is terrible. Brought 350z in for repairs months ago and its been back twice since then and still does not run...$4,000 in repair bills and car still broke down.
Service department at Walker Dodge Ram in Alexandria,La is a joke... Worst customer service ever!!!!!! Gets worse every time I have to come in
They had this BIG advertisement on the TV about it doesn't matter how upside down you are on your vehicle, we can help, BULL.. they didn't show me anything, they drove mine and didn't work out anything. The first time I bought with them about 6 years ago, we had an A/C leak all over the floor of our brand new car. And we heard it happen to all these model cars. They just wanted to shampoo my stinky carpet and fix the problem. So I don't know why I even went there yesterday. Thank you Southern for nothing.
Recently i had my car in the shop for servicing. During this time Southern Chevrolet's service dept damaged the hood on my vehicle and left deep gashes and dents. I spoke with the supervisor and asked to have the hood repaired or at least refund my money and was told that they would not repair or refund the money that i paid them. It basically turned into a “his word vs mine” and i would receive no compensation for the damages. I have tried contacting the general manger and he will not return my call. Sad that this is how they treat a loyal customer of many years. I will never do business with them again and i advise everyone i know to stay away from Southern Chevrolet . They are dishonest and have no customer loyalty.
Great customer service. The sales experience was comfortable, not pressured, and fast. Their service department is great too. I will definitely purchase my next vehicle at Leglue.
VERY VERY poor customer service from the service center. I have had 3 service appointments so far too fox my keyless entry, which resulted in over 10 hours of waiting, and have had no results yet. On the last appointment I was sent home and told that the service department would call me within the next three days to schedule my next appointment because the port should be ready then however it is over a week later and I still have not gotten that phone call. When I tried to call the service center this morning for over an hour and a half I got no response. I have also discovered that the plastic piece on one side of my seat was cracked during my last appointment
Great people that go the extra mile to help, superior professional service, love our new car too, get many complements on our nice car!!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.