i just spent last weekend there. The experience was 1st class. The standard room was beautiful, up to date, clean and comfortable. The dinner was outstanding as was the service. I brought my 20' boat along and they let me launch in avoiding the $30 launching and parking fees. I would strongly recommend this hotel for it's location, service and quality of the facilities
1290 Arsenal StWatertown, NY 13601
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Our first contact in setting up this conference with Justin Mann. He did everything possible to make all of our needs met when writing the contract. He found the contracts we had with Riveredge in 2008, which made it even easier in planning. No matter what we said we wanted, he said he would make it happen: and he did.
Javian Rafus and Cindy Sherree went out of their way to accommodate our group. ( Cindy kept really cool when there was a half hour difference between our time and the time she had us scheduled for lunch. It was apparently my fault not the hotels as I had not noticed that discrepancy in the contract and our schedule.
Thank you for yours and all staff at Riveredge for helping make our retreat a success. The customer service was pleasant and accommodating. Cleanest rooms, nicest staff, and beautiful surroundings !! You will pay a little more but it is well worth the price. Pools (indoors and out), spa, dock space and more.
John, who set up the meeting rooms and the wall between the rooms, went out of his way during the two days we were there to check to see if we were "okay" or if we needed anything else. He checked with me often before the conference to make sure that things were as we wanted them to be.
This is the hottest spot to stay in Alexandria Bay. Cleanest rooms, nicest staff, and beautiful surroundings !! You will pay a little more but it is well worth the price. Pools (indoors and out), spa, dock space and more.
Just a word of thanks, our group had a great time at your hotel. Rooms and view were good, dinner Monday night was Supurb, and your staff was more than helpful and pleasant. Thank you for the experience
Cory, who greeted us when we arrived and lugged all our "stuff" to three different locations, did so with a smile and as though it were a privilege to wait on us. At one point, he came to me.
I came here for a Vacation with my elderly parents and it was amazing they accommodation them very well and they had the time of there lives. Thank you for making it memorable.
This Resort is not only beautiful but comfortable and courteous the staff is amazing. I will come back and tell all my family and friends about here.