3262 Alcoa Hwy, Alcoa, TN 37701
When scheduled for pickup of car, it still was not ready for me. When I did get the car, it had a 'strong' smell of smoke. I find this unacceptable and even after the rental agreement says no smoking in car. Happy with car, but not the service at the Alcoa, TN office.
I've been renting cars from the Enterprise on Alcoa highway for quite some time now and Every experience was wonderful! Everyone on staff there is very friendly and knowledgeable and made every effort to make sure I was Happy and Comfortable with my rental experience. These guys and gals Deserve Five Stars all the way!!! *****
My family & I were on vacation in Gatlinburg when our car started having mechanical issues. We had to leave it overnight with a mechanic & get a rental while we waited on the repairs. The staff at Enterprise in Alcoa were so kind & understanding of our situation. They made the rental process quick & easy. They went out of their way to accomodate our car-load of kids, carseats, luggage, & coolers. We were already under a great deal of stress with out car breaking down hundreds of miles from home on our first day of vacation, so it was wonderful to be greeted by such friendly, helpful people when we came to Enterprise. Thanks to all of the great staff!