My father's company was cleaned by them and we constantly had things missing, they didn't listen to directions very well, did not pay attention to details, and the employees were constantly using our company phones while they were supposed to be cleaning.
2804 Nakomis Dr NEAlbuquerque, NM 87112
From Business: See clearly through the cleanest windows! Classical Glass Window Cleaning can make your windows squeaky clean. We pride ourselves on giving you the highest level …
7900 Lorraine Ct NE Ste GAlbuquerque, NM 87113
From Business: Created Not to Be Served But to Serve. DanCare Carpet Cleaning has served the Albuquerque area for over 25 years. We do professional carpet cleaning, repair, stre…
4200 Paseo Del Norte NEAlbuquerque, NM 87113
From Business: Alpha Septic Tank Corporation is a family owned and operated business. It has been in our family since the 1970s. Scott and Kelly are devoted to family, business,…
246 Hale Cir SWAlbuquerque, NM 87105
From Business: We provide floor waxing and striping services, deep cleaning for ceramic tile floors, routine buffing to shine and extend floor life. We also provide high speed b…
6941 Vivian Dr NEAlbuquerque, NM 87109
My father's company was cleaned by them and we constantly had things missing, they didn't listen to directions very well, and the employees were using our company phones while they were supposed to be cleaning.
Folks don't use them and don't use living social. They were to be here today 11/21/12 between 9-1pm. They never showed up. I called for a half hour and finally got the owner. I explained that no one had showed up and how long i had been calling He said he didn't handle the appointments and that i needed to call back when "Gordan" got back from lunch. I again told him how long i had been calling and asked him to leave "Gordan" a message to call me back. He said they didn't take messages. He then told me i was rude and he would not be sending his "niece" to my house and not service my house. I said that was fine but i needed a refund. He told me to email the company for a refund. I asked for the email address and he hung up on me. I called Living Social to report the company. They have a 7 day refund policy and will not refund the living social voucher.
Horrible customer service. Not reliable at all. No showed on me twice--both times prior to a social event at my home. The only reason I kept service for the few months I did, was I was able to get their services for $63.13 a week. But after the second no show, I'm done.
Exactly what everyone else is saying. I bought a livingsocial deal. They did show up for the first cleaning and did a fine job. It wasn't spectacular but it was fine. The second cleaning no one showed up. I called to reshedule. They didn't show up again. I called to reschedule and can get no answer. I found 2 phone numbers online one of which has been disconnected. I think this deal is a scam. Just can't believe it took me 8 hours of waiting around in my house for them to show up for me to figure that out. I'd encourage you to file a complaint at the Better Business Bureau if you've had this experience, too. http://newmexicoandsouthwestcolorado.bbb.org/BusinessFind.aspx?Name=
Let me just say.... They NEVER answer the phones it took me calling Groupon to complain and ask for my money back because I wasn't able to reach anyone for two weeks and when I did they are RUDE and even disconnected me a few times. I wish I could also put zero stars. Also, when I called see where they are since they are 45 mins late they the lady told me just because they were scheduled at a time doesn't mean they are going to be there at that time. UMM? I don't know what this business thinks but it should be more like they revolve around their customer NOT the other way around. And by the way the ran around frantically did nothing the entire time they were here. So to all DO NOT HIRE THEM, OR GROUPON THEM.it's not even worth it for the discount.
Wish I could give zero stars!! Worst service ever. Also got 4 maids for 1 hour rather than 2 for 2 hours. Maids swooped in and worked furiously and did nothing that I requested. Put dish washing liquid in dishwasher - was full of bubbles when I opened it; put gallon container of cleaner/bleach sideways in cabinet without lid on it so it fell out and spilled on floor when I opened the cabinet; SPILLED FLOOR WAX ON MY NEW COUCH, but didn't wax the floor, did not move furniture back after moving it. Plus much much more. Took me over an hour to clean up their messes, plus more time to clean things they just didn't do. Called office and spoke with a supervisor who promised me she would look into this and get back with me. Have left messages and still no response. Avoid this company at all cost. Purchased 2 sessions, but will not have them back. Will be contacting Living Social, BBB, and Angie's List.
Metro Maids totally scammed me with the help of LivingSocial. They took my money and now won't return my call to schedule service. I've emailed, called, contacted LivingSocial and no return call from Metro Maids. I finally reached out on facebook and they deleted my post, blocked me and reported me as abusive. So obviously they have gotten my message that I am unhappy but still refuse to contact me. And I was absolutely not abusive, I just stated I was disappointed and would have to go to their office in person to schedule my appointment. I'm going to call LivingSocial again because I really can't see myself letting these people into my house now and LivingSocial should really make this right since I am a repeat customer and this is just wrong on so many levels.Either way, stay away from Metro Maids.
4 women came for 1 hour instead of 2 for 2 hours. It was very confusing and I SPEAK SPANISH. They had to be directed but didn't wait for me to do that. I did not want the bathroom done since I had just had a remodel. they gouged my NEW TILE FLOOR AND COVERED IT UP WITH A RUG. HOW DO YOU GOUGE A TILE? I am waiting to see how the management is going to compensate me for this. At this time, management is trying to work out a solution and are sending someone out to look at the problem. I will update as soon as there is a resolution. The UPDATE is that ANDRES, the owner, ignored my phone messages. I got some satisfaction from LivingSocials, but intend to call Better Business Bureau and perhaps Small claims court. ANDRES - IF YOU ARE READING THIS, AND I KNOW YOU ARE, IF YOU HAD BEEN RESPONSIVE, I WOULD NOT HAVE CONTINUED THIS.
Horrible service. Poor communication. Don't buy a grouping or living social to this place. They don't show up and don't answer the phone and don't clean that well.