I already had a Cricket phone (Idol 3) and was considering getting the new Idol 4. I asked if my old phone could be unlocked if I bought the new one sale person looked at my account and told me, "It is probably already unlocked. If it isn't you just call Cricket and they will unlock it." So I bought the new phone and guess what . . . old phone was not unlocked and Cricket would not unlock it! The salesman LIED to get me to buy a new phone. If I'd waited another 30 days the old phone would have qualified to be unlocked. VERY DISAPPOINTED. Will look to unlock my phones using unlock codes you can buy on EBAY and will switch carriers.
I got my phone replaced here and the screen wasn't put on correctly whats so ever. There is light coming through all 4 sides of the phone as well as the buttons. The screen is very dull in color and not vibrant like it used to be. I would not recommend this place if you want an accurate fix. Apple Store charges less and does a better job.
Went in to this location for a simple JUMP to new phone. I got a lot more than what I was hoping for due to the fact that this location is not a corporate store thou the sales reps would tell you they are. This location is a third party Operated by Express Locations, LLC. Beware this store would have you think that the amounts of their phones can only be sold in bundles to get the online price and financing on their phones. You will not get any supporting documents stating your required to purchase a bundle to get posted amount. If you have multiple phones expect unknown charges on other lines. They will slam you with accessories that are not necessary, pass this location by all means. Pablo, which goes to other locations (Rio Rancho) (Coronado mall) also Luis and the female store manager are hustlers that will add accessories to other phone lines on your account, without your knowledge trying to hide their scam.
Besides having untrained, unknowledgeable clerks, the store manager was incredibly rude. Both lied about unnecessary extra features, charging for them when they already were included.
My gf went and bought an iPhone from them. Nayem told her that the phone needed to be unlocked and he will do it for her but she would have to pay 200 up front and the rest when the phone was ready so she paid him but the phone never got unlocked and they refused to pay her money back and they didn't give her the phone. We called the police but the officer said they couldn't do anything about it. We reported to consumer protection agency but duke city wireless still refused to respond. We are not going to give up though we will file a law suit and we will report it to channel 7 news to make sure they get what they deserve. Seems like all they do is rip people off and it is sad that they have gotten away with it so far.
These people are scammers. They cell counterfeit phones. I bought a s4 I. Feb and had problems since day 1. It was suppose to be brand new. I finally took it to another place to sell it when they told me it was a fake. On top of that they are very rude. DONT MAKE THE MISTAKE I DID AND BUY FROM THEM!!!!
Duke City is the worst place to go to we went there to get a phone screen fixed it took two months to get it fixed. When we got the phone back the phone screen has finger prints underneath and a huge air bubble. The phone was also broke on the framing along the sides. Nyen lied to us said phone was working he is nothing but a rip off and a Liar!!!!
Saturday is not a good day to go in there. I suppose it's because they are only open for four hours on that day. Anyways, went in to have them repair a phone they replaced for me just three weeks ago (the screen stopped working) and they said that they needed the receipt and to come back on Monday. Pretty sure I don't have the receipt anymore, so am interested in what they will say when I show up on Monday. Will update when I see them on Monday.... Monday now and the store requires payment of an additional $30 to investigate the problem. I will be using another company to make future repairs.
The owner sells Gs4s and iphones for $220-$280 and is a scammer! I bought one from him the other day just to find out later that the phone was a fake!! Tried to get my money back and he refused to give me a full refund until I began to threaten him about court and getting Samsung/Apple involved. DO NOT BUY A PHONE FROM THIS GUY WHO IS MONEY HUNGRY AND CROOKED. They are all crooks and frauds. Thanks for wasting my time and money. Oh, and I did get a hold of Samsung about this incident. They seemed very appreciative of this knowledge of counterfeit phones :)
I just wanted to share an experience with you guys. The owner of Golden torch wireless on central near the aquarium here in ABQ is a total loser. Golden torch is trying to sell cars with a warranty but no warranty papers. Today I went with my mother's friend to look at a car for sale in their parking lot. After test driving and all we noticed lots of problems. I handed back the keys to the owner of the shop and he blew up. I said that the car has problems and he started cussing and blowing the biggest storm, don't tell me how to run my business ect. This guy doesn't know anything about customer service. He told me to leave since he wasn't dealing with my business. I left to defuse the situation. I had my mom and her friend with me and once I left he still wouldn't stop the rampage.