RUN from this place! I took a vacuum cleaner in for repair and left it. When I got a call several days later, I was told it needed a new motor (and cord) to the tune of over $144 installed. Thank goodness, I opted not to get it fixed. The charge for just having them look at it was $42, and when I went to pick it up, decided to apply that money to an inexpensive, used machine rather than walk out $42 poorer without a working vacuum cleaner. I spent hours (literally) waiting for the employee who was waiting on me to find a suitable replacement for the on board tools that were missing from the used vacuum, finally accepted a couple of ill fitting substitute parts, paid, and left.That evening, a friend who tinkers with things and does a bit of handy work offered to take my machine home with him (the one that had a "bad motor), where he took it apart, found it to be filthy and clogged with hair and dirt (they didn't even bother to mention that or clean it at Bob's!). He took an air hose to it, put it back together and it works just fine now that it's been cleaned. What a waste of time, money and energy, only to be lied to! I feel completely deceived and ripped off!
4611 Greene St NW Ste 309Albuquerque, NM 87114
From Business: Dynamic Enterprises has been the authorized Rainbow Service center for Albuquerque, NM and the surrounding areas since 1997. Rainbow Vacuums is backed by the asth…
DELETED ... POSTED INCORRECTLY THREE TIMES. WHY GO THROUGH THE PROCESS ONLY TO HAVE IT CUT OFF IN THE MIDDLE?
Have used Bob's for repair on all my vacuums, including the Dyson. Employees have always been nice and helpful!
I took my sewing machine in to have repaired (it needed a new belt) and tuned up. The service tech called me later that day and said it was missing a bolt and he could not fix it and to come pick it up. I picked it up and noticed when I got home that some of the parts were missing. I called the store the next day and the service tech told me he didn't know what I was talking about and then rudely hung up. I called back and was very rudely spoken to by the lady who answered the phone and again hung up on. What horrible customer service. I called back and talk again to women I had orginaly spoke when I brought my machine in and tried to get her to remember the two of us discussing and looking at the parts. They both then said it was just as I had brought it in and refused to listen just kept talking rudely over me and hanging up on me mid sentence. How can the owner of this business even dream of letting his employees hang up on customers let along talk so unprofessionable. I was thinking of trading in my machine for a new one but not now. I will never go back. I suggest you take your business else where.