I will NEVER EVER EVER buy from here again, not even if they were the last dealership on earth. I would ride a bike or rollerblade first. First I will say our salesman, Derek was FANTASTIC!!!! He was such a pleasure to work with! Honest, helpful, everything a salesman should be. Unfortunately this company doesnt measure up to him. The owner and mangers were jerks, and completely ridciculous! Refused to give me even bad trade in on my 2015 murano (which was in pristine condition and way under mileage.) They wanted US as the buyer to jump through hoops to get the vehicle we were looking at (which was overpriced to begin with, trust me Ive done extensive research and I know how all the numbers work in a deal.) We finally came to a deal, reluctantly. While waiting on our bank to get back to us on a decision, they offered another banks % which wasn't far off from what we thought we were going to get at our own bank, so we went went with it. After we signed we basically got left out in the cold. Our bank came back with a 1% cheaper rate so we decided to just run it as a refi at that point. Once we told the finance guy, Matt this his demeanor and service plummeted dramatically!!!! Wouldnt answer calls or texts to get stuff done so we could refi to our bank. It took them almost 4 weeks and 2 angry phone calls to even get them to send the check to pay off the murano, which is incurring interest daily and will end up having a balance even after they send the check because they've taken so long, a problem to which we still never got a call back to get and explanation or give us an apology. Getting anyone (with the exception of Derek who answered every call) to call us back was like pulling teeth. We are still waiting on calls back as of today for issues that are not being taken care of with the finances. Not only that, when the finance guy, Matt redid the paperwork because we needed to remove the gap from the original HE CHANGED THE TERMS OF THE CONTRACT!!!! Then never gave us a copy of the new paperwork,even when I asked for one, and we still have yet to get it (Im guessing because hes trying to hide what he did). This change in rate and months caused US to incur a couple hundred extra in interest that will have to be paid off and rolled into the next loan. SNAKELIKE AS HELL!!!!! BY ANY AND ALL MEANS STAY AWAY!!!!!!!!!!!!!!
10401 Copper Ave NEAlbuquerque, NM 87123
From Business: Welcome to Karl Malone Toyota, part of the Larry H. Miller auto dealer group, where you can browse our entire inventory of new Toyota and Scion vehicles, and used…
Owners should be in prison or deported. Car for sale was listed in "Private Owner" category instead of "Dealer" - that was first of many sleazy scams in this nightmare. Skipping over hundreds of "Salvage" title vehicles, found this scumbags listing for a car with "Clean" title. Except that after the sale it was found to be SALVAGE which makes it impossible to fully insure. That's hard to live with in Albuquerque of all places. It gets worse. Already in over $1000 in motor work, as engine was apparently totally neglected. "Salvage" titled cars are usually very cheap for obvious reasons; but this dirtbag slapped a premium price on it pretending it was just a fine automobile. Finally, the second week in January I have an appointment in Santa Fe with a lawyer in the Consumer Fraud Division of the New Mexico State Attorney General's Office. My objective is to stop this creep and his family from continuing their slimy borderline-criminal schemes so no one else has to ever even come in contact with this rip-off artist. I hope they can shut him down and/or fine him. The rating of "disappointing" is way better than this snake deserves. My blood still is boiling with contempt that this creep is not locked up yet.
I promised Pete I would write this review and I took a while because of Life. However I wanted to write a Review so others searching for a Used Car knows how Amazing these guys are! I purchased a beautiful used Malibu without a Scratch on it! Drives amazing and required absolutely no maintenance other then new Windshield Wipers which the dealership replaced for ME! It was a Quick, Painless, Way Not Embarrassing process during the purchase. LIFE HAPPENS and I have not been the best with my Credit. These men did not Judge me and did actually the opposite than belittling. They reassured I would take home that Day a Beautiful Car ! Their word is like Gold! Now I referred my Uncle and they did the same with my Uncle and my Aunt! They were in the worst point with needing a car and Mike and Pete held true to their word once more. I wanted to say THANK YOU!!
Great quality products, best services and you guys are nice. Highly recommended!
We got more car than we ever expected to buy at an unbelievable price. (Believe me we tried finding something comparable!) We are very pleased with our buy! Thanks Gary and crew- we will definitely be sending people your way.
good dealership .
Its was a good obe because they have a car i like so i see that car and i fall in love hahah
i love my car i recommend this place they have good inventory with easy finance.
Bought a Honda SUV from Green Light. Worked with Gary. Experience was great; price was great. Would recommend this Auto Sales for anyone looking for a reasonable priced used vehicle.
I have been a resident of Albuquerque my whole life. My wife and I were looking to get another vehicle and we stopped at Houston Auto. Everyone was very friendly and we were very impressed with the approach of the staff.Then we met a man named Gary.. this man said something that convinced my wife and me that he truly cares about the people of New Mexico... He stated we are not here to make money we are here to sell cars... how we do that is simply you telling me how we can make you happy... Gary took care of us that day... and we purchased a very nice truck that we are proud to have. Our family would recommend Houston to anyone and everyone. THEY CARE ABOUT YOU, NOT THE MONEY!