Not ok to send out birthday emails then have your stores not honor them. The cottonwood store wouldn't even honor my free drink that I earned with buying ten drinks. You can't send stuff out then not honor them and have rude employees
I tried to use my rewards card on January 19, 2016, to receive a free drink and the clerk (DSC) refused. She said the computer will not honor my card and would have to continue paying for the free drink until the computer recognizes me at a future date. This is unacceptable business not to honor reward card when a free drink is due.
Friendly staff and excellent coffee! I love this place.