I had 10:00 AM appointment to get estimate on some major work- they did not show, did not call. So rude of them.
Happen to stumble on this, and have been using Biogurd chems for 12 years and find them to be superior. Called the factory a few times for tech info…
I contacted David to fix my 2007 Coast brand spa which is no longer sold in Albuquerque. He responded to my phone message immediately, scheduled in a timely manner, showed up on time, assessed the problem and told me he would try and save me money on the repair by removing and cleaning a part. If it wasn't rusted, he would reuse it and also installed a new heating element which he warranted. He return with the cleaned and reusable part and complete the repair with efficiency and courtesy. He also replace broke nozzle-thingy in the tub. I will continue to call on his services if something else breaks.
Can't talk about the quality of his work because he failed to show for two appointments. After I caught him lying about the first appointment no show, he admits he didn't even look at his phone! Then he no shows for the second appointment. Don't waste your time with this no show guy
They answered the phone and were out the same day to repair my pool heater. That was this summer & it is still working great. Frank