We bought our 2014 Itasca Ellipse last October from Chisolm Trail RV in Albuquerque, NM. Joe Spacagna did an excellent job in handling the sale - like got us a last minute loan since our bank was too slow and we had to leave with the new RV. - As expected with any new RV there are some issues to deal with and to get fixed. I have numerous times called JD (service manager) and he has always responded in a timely manner, with great technical skills and with kindness. Even though we are 700 miles away and cannot take the RV in to the Chisholm Trail RV he has helped me out many times to get things fixed so I avoided to take it in to repair here. JD would stay with me on the phone till the issue was solved - period. I can not even begin to tell how much I appreciate all his help. I have even, when dealing unsuccessful with warranty, called the owner CE to help out. CE is the most friendly guy and helped me tremendously by pushing the issues with Winnebago. All together I have had the best experience in dealing with Chisholm Trail RV and that includes staff Alice, Betty,... We even ran into a couple here in California from Albuquerque who’s had bought their Itasca Ellipse from Chisolm RV and they raved about their excellent service.
Ken is awesome to work with, he will listen and then explain in detail. No up selling just honest and true to his word!!! We have been referring him…
These guys are the best out there! As they were working on our RV they told us something was wrong, and the previous people who fixed it did a very poor repair job, as in they fixed our RV but bent a piece to make another piece to fit correctly. Tony's immediately took pictures and documented the incident. They took it to the previous place we had gone. Of course it took them a second to admit it, but I m guessing its because we didn't go as consumers Tony s crew went for us. Long story short they paid Tony to fix the damages and we didn't pay a dime!
I had a problem with lights on my trailer not operating when hooked to my car; I called and was immediately put into queue for repair that day. We were able to get the trailer lights operational and we were on our way. I wanted to express my gratitude at how we were treated by Tony Jr during our search for getting the trailer lights operational. Tony Jr was suppose to have the day off, but he stayed until the repairs were completed to which I am still very grateful. They have have another customer for life.
Where else could a person get same day service? Not every place, but we DID! We are extremely satisfied with the wonderful service we received, especially a HUGE big thank you to Joe for being so patient and kind to fix our problem; you certainly went beyond the call of duty to get us back ‘on the road’ again. We just cannot say thank-you enough and also thanks for your reasonable rates. We would highly recommend Tony’s RV Service to anyone.
We were on vacation at Isleta Lakes and woke up to no electricity. I couldn't figure it out so I went online and found Tony's RV. They came out and after some troubleshooting they found some wires that were not grounded correctly. They fixed that fast and everything worked again. Great great service. Felt like they were helping out a friend. I recommend them for all RV needs.
An honest shop. Everybody is looking for a mechanic shop that you can trust and this is especially true when you own a large RV. We called Tonys RV Service and person who answered the phone took time to talk with me and discuss the problem. The repair costs was reasonable and the service excellent. They are very nice folks. Tonys RV Service is the shop we will always use.
Tony's may not be the cheapest in town, but you get what you pay for. It's even better because they are extremely fair and really go over and beyond to help their customers. I will be referring them to all my friends and they have gained myself a lifelong customer. Thanks so much for all of your help.
I took my RV to this business with many problems, not only were all the problems resolved, Tony Sr. and Tony Jr. took care of additional problems at no charge and returned my RV to me within 48 hours of drop-off. Very nice gentleman!! Very affordable!! Very nice!! Highly recommend this company…
They were able to diagnose the problems, and called me to get approval on the repairs before doing any of the work. After I gave them the go ahead, they called me 2 days later and said it was ready to be picked up. My RV has been running smoothly ever since those repairs were done.
I just got my camper detailed by Tony's and I couldn't be happier. Their attention to detail is superb. I will definitely come back and I recommend these guys to anyone needing any kind of RV service. Thank you Tony and your team for bringing my camper back to life.