I have been debating on placing a review, but decided I should to prevent other family members from having to go through the poor end of life care given. I would NOT recommend this hospice service in the Gallup, NM area. There was a complaint regarding the hospice nurse, never received a response from the main office. Chaplain service was great, otherwise, disappointing organization. I was even recommended to change hospice services when confronting the hospice nurse of poor services. What organization tells or recommends family members of a dying patient to change hospice services?? Many times, thought it was unprofessional attitude of the hospice nurse.
This company at one time was responsive and caring toward it's customer/clients. Sadly that is no longer the case. Telephone calls and voicemails are frequently NOT responded to for days @ a time on both office main line and cell phone. They do not have an emergency pool of helpers when my assigned helper calls out for personal or illness reasons.The environment has become very unfriendly, and unprofessional for me as a client because of the cliqueish environment between office staff and some home helpers.I would not recommend this company for your or a family members home help needs.
I've been a client of 1st Premier Home Care since Dec. 2015. I have been very pleased with my caregiver. She is well trained and caring and does a good job anticipating my needs. I've not had to call the office very often, but when I have, they are always professional and answer all of my questions.
I have been a client of 1st Premier Home Care since 2012. I had a stroke and could no longer care for myself. I was hesitant to ask for help but my daughter found this company and interviewed them for me. She was impressed so I gave them a try. I have been so pleased with my caregiver, Sylvia. She is kind and takes excellent care of me. She helps me get dressed in the morning, makes my meals and cleans my house. She also does my laundry and takes me to my doctor's appointments. Now that I have the help, I don't know what I would do without them. Many thanks to 1st Premier Home Care for helping me stay in my home. I recommend them highly so please don't hesitate to call them.
These people are crooks! The manager Anna Lopez/Garcia is a shady person who doesn't pay their employees on time,or at all, make excuses and cheat their employees out of their money. Anna is taking and trading drugs out of this office and frequently allows her teenage son to enter the office with a loaded gun which he placed on the desk while i was picking up my paycheck and that i'm sure is not registered. They frequently didn't pay their employees on time and blamed it on the bookkeepers and the insurance companies they billed. I think Anna is probably embezzling all the money she can while she can and she is getting away with it because their is no way to get a hold of the so called owner named Dennis, I've never even seen him in the year I worked there. They are supposed to start a company in Colorado soon so if you see these guys DO NOT USE THIS AGENCY.