The store was crowded but the guy at the Genius Bar took care of us like we were the only people in the store. Top notch service and quick replacement of my phone, free under warranty. Just make sure to make a reservation ONLINE first.
2634 Adams St NEAlbuquerque, NM 87110
From Business: Locally owned and operated. Established April 2006. Specialize in Financial Institution Security ( Bank's, Cash vaults, Stand alone ATM's) small to medium size co…
I already had a Cricket phone (Idol 3) and was considering getting the new Idol 4. I asked if my old phone could be unlocked if I bought the new one sale person looked at my account and told me, "It is probably already unlocked. If it isn't you just call Cricket and they will unlock it." So I bought the new phone and guess what . . . old phone was not unlocked and Cricket would not unlock it! The salesman LIED to get me to buy a new phone. If I'd waited another 30 days the old phone would have qualified to be unlocked. VERY DISAPPOINTED. Will look to unlock my phones using unlock codes you can buy on EBAY and will switch carriers.
Called 3 times today during opening hours and I've been on hold a total of 90+ minutes. Does a live person answer the phones ever. Very disappointed
ASSETS: Broad selection, with honest sales people who call on others if they don't know how to help you.LIABILITIES: Unless you act like a PESTERING BULL-HEADED MULE, you won't get any service very fast, I am naturally that way. Also you should also have a good idea of what you want and still be willing to spend at LEAST 1 HOUR shopping around, so that you can find the right deal.
Lousy, non-existent service. Wanted to buy an I Pod. Asked a girl in the Samsung section who was busy stuffing her face with some type of food. She mumbled "Apple something" and nodded in the general direction. Went over there. Two guys trying to work with a whole lot of customers. Waited, waited and waited. Finally left, went home and ordered it online. Great experience, won't bother again.
I had a iPhone with a broken + volume button. It was replaced under warranty. The data I had on the phone was going to take an HOUR to put on cloud and transfer to the new phone! !! WTF, lousy bandwidth at the store. Then the tech told me I had to PURCHASE more screen protectors if I wanted the new phone to be like the original.I figured that would have been a nice step considering I was on my lunch (90 min). So they took my old phone with the protector film on it.now I had to buy another packet.I find the shop filled with quite a few arrogant and distant techs. Genius bar???In this day I have early seen such self-promotion .I have since gone to a Samsung system.
Besides having untrained, unknowledgeable clerks, the store manager was incredibly rude. Both lied about unnecessary extra features, charging for them when they already were included.
My gf went and bought an iPhone from them. Nayem told her that the phone needed to be unlocked and he will do it for her but she would have to pay 200 up front and the rest when the phone was ready so she paid him but the phone never got unlocked and they refused to pay her money back and they didn't give her the phone. We called the police but the officer said they couldn't do anything about it. We reported to consumer protection agency but duke city wireless still refused to respond. We are not going to give up though we will file a law suit and we will report it to channel 7 news to make sure they get what they deserve. Seems like all they do is rip people off and it is sad that they have gotten away with it so far.
These people are scammers. They cell counterfeit phones. I bought a s4 I. Feb and had problems since day 1. It was suppose to be brand new. I finally took it to another place to sell it when they told me it was a fake. On top of that they are very rude. DONT MAKE THE MISTAKE I DID AND BUY FROM THEM!!!!
Duke City is the worst place to go to we went there to get a phone screen fixed it took two months to get it fixed. When we got the phone back the phone screen has finger prints underneath and a huge air bubble. The phone was also broke on the framing along the sides. Nyen lied to us said phone was working he is nothing but a rip off and a Liar!!!!