Our experience with Loving Image has not been a great experience. We had many problems throughout the process and on the wedding day. Before booking, she seemed nice and easy to work with. We talked with her about wanting specific things done and she seemed receptive; however, on our wedding day, things turned out very differently.She was not professional or courteous with us or our guests. She disregarded several things we discussed, deciding to do things on her own terms. One example was not placing cameras discreetly (which was in the contract), but the cameras were placed in the middle of the ceremony blocking the majority of our guests' views (we discussed prior to wedding that it would not be in the way). When attempting to discuss this or any other concerns and explain our feelings, she would become defensive, interrupt us talking, begin to yell, and go on about the time she spent. She could not understand that we were appreciative of the time spent; however, we were upset with the fact that she broke her contract, specifically with the cameras and professionalism.Another example was during the editing process. We received the short story, but had requested a couple changes due to the quality of one part (which in previous conversations, we had talked about being a part of the editing process). We tried to give ideas on how to fix it, but she refused to listen. It took a long conversation and many tears to get her to agree to fixing just the one part. She does not seem to understand that the customer is first and we are the ones paying her to do the job. We expressed that we did not want something that did not look good. We even had to make compromises in other parts of the video and on our wedding day, due to her unwillingness to take feedback.Overall, this has been an awful experience. Although we wanted a video of our wedding, we are extremely frustrated with our choice in videographer. This made us really question our desire to even have a video.
3701 Hawkins St NEAlbuquerque, NM 87109
From Business: Advanced Presentation Systems provides a variety of audio visual needs for New Mexicos Universities, businesses, schools, churches and the U.S. government. We des…
8220 La Mirada Pl NE Ste 700Albuquerque, NM 87109
From Business: We have been in business for 17 years providing high quality work along with a principle that customer service is very important. We want you to be happy with the…
Hired Production Outfitters to do web video work for our company after trying to do it ourselves a few times. We couldn't believe how great it look after using professionals and how clear the sound was. They are a professional group and we highly recommend them.
We talked with him 2 weeks before the wedding. We had only wanted video of the father daughter dance. But he said he had new equipment to try out and would film everything. He arrived at the church after the ceremony was taking place. We had asked for a contract but never got one. He verbally quoted $300. Fine. He did post the video of the dance, which we complimented. He said wait till you see the whole video. Well that never happened. He sent a DVD that was burned wrong and all that appeared was the side of our daughter's head. We returned it. He agreed it was formatted incorrectly. He said he would give us the raw footage. Never got that. He didn't return phone calls, never quoted us a price for anything other than the dance, nor for a full finished video nor gave us expectations of when or how much. After months of trying to resolve this, he sent a not so nice email saying he was erasing the footage unless we sent him a cashiers check for $1450. Lack of communication about pricing and services led to a disappointing experience. All I can say is demand a contract.
Affordable and quality! My promo video came out great!!!