Due to my arthritis getting worse, I could no longer pick up my laundry basket, button my clothes or reach to wash my hair or put on my shoes. I was thinking about moving out of my home but then I found this company. 1st Premier helps me with all of that plus does errands for me. I'm happy to still be in my home.
We've had to change caretakers several times, because of lack of professionalism and proper care of our mother. When we complain to supervisors, they don't seem to take it seriously. Many of the workers also don't seem to take their work seriously and spend time on the phone or just sitting around, rather than doing what their supposed to.
I have been debating on placing a review, but decided I should to prevent other family members from having to go through the poor end of life care given. I would NOT recommend this hospice service in the Gallup, NM area. There was a complaint regarding the hospice nurse, never received a response from the main office. Chaplain service was great, otherwise, disappointing organization. I was even recommended to change hospice services when confronting the hospice nurse of poor services. What organization tells or recommends family members of a dying patient to change hospice services?? Many times, thought it was unprofessional attitude of the hospice nurse.
Sandia Surgical is the best when it comes to providing medical supplies and customer service! It is a family run business who will go above and beyond helping their "family" of customers. When I switched to their company from a previous company for my son, immediately we were treated with courtesy, love, professionalism and excellent communication. We even met in person, because they really care about who they are serving and want to get to know their customers on a personal level. When my son has been sick or hospitalized, they will call me to see how he is doing and let me know that they are here for us. Our previous company didn't do any of this. Everyone at Sandia is wonderful to work with. From contacting me in a timely manner to the home delivery of supplies, I never once have had any problems whatsoever. If I needed adjustments or any fixes to my son's medical equipment, they are courteous, friendly and go above and beyond to get what we need and would arrive when they said they would. The employees at Sandia will work around your schedule, not the other way around. If something is on back order, they informed me immediately and are true to their word on when to expect it. I would recommend Sandia Surgical to anyone who needs any type of medical supplies with stress free service! Anita
SANDIA SURGICAL is a very good company. I am very happy with there service and there people very helpful. I would recommed them to anybody
My daughter Amy is in a wheelchair and we have used Sandia for many years not only for wheelchairs but supplies. The service we receive is beyond compare. The people there from the top to the techs and office personnel are kind, respectful and always on top of things. Whenever we have experienced any problems, we know we can count on Sandia to provide us with quick service. They are also excellent about keeping us in the know when things are taking a bit longer. They are great regarding communication. That's why we choose to stay with Sandia for as long as they will have us!The Lenz Family....Debbie, Mike and Amy.
This company at one time was responsive and caring toward it's customer/clients. Sadly that is no longer the case. Telephone calls and voicemails are frequently NOT responded to for days @ a time on both office main line and cell phone. They do not have an emergency pool of helpers when my assigned helper calls out for personal or illness reasons.The environment has become very unfriendly, and unprofessional for me as a client because of the cliqueish environment between office staff and some home helpers.I would not recommend this company for your or a family members home help needs.
I've been a client of 1st Premier Home Care since Dec. 2015. I have been very pleased with my caregiver. She is well trained and caring and does a good job anticipating my needs. I've not had to call the office very often, but when I have, they are always professional and answer all of my questions.
I have been a client of 1st Premier Home Care since 2012. I had a stroke and could no longer care for myself. I was hesitant to ask for help but my daughter found this company and interviewed them for me. She was impressed so I gave them a try. I have been so pleased with my caregiver, Sylvia. She is kind and takes excellent care of me. She helps me get dressed in the morning, makes my meals and cleans my house. She also does my laundry and takes me to my doctor's appointments. Now that I have the help, I don't know what I would do without them. Many thanks to 1st Premier Home Care for helping me stay in my home. I recommend them highly so please don't hesitate to call them.
We were visiting from NYC and my husband needed an O2 concentrator to use during our stay. The entire staff at Sandia (especially Sabrina) did a fine job assuring we had that device waiting for us! .