Dr Fritz Rohrkaste was excellent. I had a problem with my eye exam and eyeglasses, that I had done at another place. He took the time and used the equipment he had to make sure I got the right prescription for me.
VERY rude front desk assistant! Don't care for rolling of the eyes or snotty attitude towards patients. I Love the doctors though, very friendly and professional.
I was really worried about the eye exam, but you really made me feel relaxed. I am content with your service.
I had a horrible experience at this place! I initially called in Nov 2012 to ask if I was due for my yearly eye exam and was told yes so I made an appointment right away. When I had the eye exam I tried to place my order but was told I was not up for an exam until the following year. Since it was almost the end of the year I was told to wait and place the order in January. The first week of January came up and I called to order my glasses. So I waited and waited with several trips to pick up the wrong pair of glasses and lame excuses. After 7 weeks my glasses finally came in. During the weeks I waited I had to call and check the status since they wouldn't call. Then "my" glasses were still wrong and I was still charged full price! I am upset due to the service they provided and I really expected more of them. I am never going back---the staff is rude and can't keep up with the amount of customers they receive! I don't recommend this place at all!
I had a appt. I went in 10mins early and still had to wait 20mins!! after my scheduled time. They seemed a bit hurt when I said I might be back to get glasses after seeing their prices on them its amazing they are still open. Guess there is no mercy for the little people anymore.
I was very happy with my experience here when I went for new glasses. everyone was very nice. I have a very sensitive stigmatism and after I received my glasses I needed a significant adjustment to the frames and the physician and staff were very patient with me and made the needed adjustments until my glasses were just right. I will go back for my next exam.
I am so happy with my glasses! For the first time ever they are comfortable enough to not want to take them off. They helped me find the best frames to complement my face and they were extremely patient and professional. It is worth the extra penny for the quality they provide. I have gone though so many glasses from the "discount" eye glass store that never fit right and break. I highly recommend this place for all your optical needs!
Their customer service is really bad and not professional, they made a mistake with a prescription and took me 2 weeksto get help.Not recommend this store.
I had the worst experience here. The staff was rude and did not communicate with each other so I had to go back multiple times because of their errors in ordering. I would not recommend this place to ANYONE!!!
My family has been coming to Visualize for 10+ years. I always get great service and all their doctors are fantastic.