Service and parts took great care of me. Would recommend to anybody who needs motorcycle, watercraft, UTV stuff worked on. Sales has tons of cool stuff too!
Awesome place to shop!Service department was great and got me in and out quick.Would recommend for all your motorcycle needs!
I've had Dave take better care of the 3 Harleys I've owned than any of the Harley dealers within 100 miles he always makes tremendous improvements and returns my scooter better than new, my old man was a tool and dye man for Buick I can recognize the exceptional mechanical talent and ability Dave possesses when we met 12 years ago he fixed another shops work that could have killed me and has never taken advantage of me the novice below needs to be more humble just because Dave doesn't mince words,maybe you should go somewhere where they talk sweet and smile while they're screwing your brains out,by the way that shovel is absolutely beautiful now but some people can't recognize a work in progress,Dave has the ability to see great potential when lesser mechanics see scrap P.S. THANK YOU DAVE YOU'RE THE BEST also understand I'm not a novice I'm a machinist retired and I'm in my 60s Sincerely Michael C Berry
Worlds worst customer service. Once you buy, its bye bye. They could care less once they make the sale. My bike was 5 months old, had problems with the battery the 1st week. Called them today and was told it is not under warranty. 5 months old? Spoke to 2 different people, first person was a woman who was rude, and did not seem to know anything so she put me on hold for 6 minutes without telling me she was transferring my call. Amazing service! The next person was also rude and unwilling to help. He told me I could take the battery out and they could check it. Really? I will never ever spend a penny at Thunderbird HD in Albuquerque. I would also discourage anyone from buying there. You will be sorry!
I have never had a problem at Larry's....
"Dave" is a complete JERK!!! BEWARE THIS UNPROFESSIONAL ARROGANT BIASED TRADITIONALIST! I went to this shack of a shop to ask some simple novice questions regarding a mag for an old Ironhead I am trying to get running again. From the minute I began talking to this bitter little man "Dave" to the second I left I was treated really REALLY poorly. Dave was super condescending and super clever when it came to making me sure I knew he had more knowledge when it came to this realm. Obiously he would as he has SOMEHOW stayed in business for some twenty odd years.This Son of a B even belittled me when I told him what I normally ride, stating "well if we were in that country, this shop would be full of those bikes, but we're not.." Guys a total A and made me feel like I was a 17 year old punk being schooled by an old vet, except I am a 30 year old with 17 years experience wrenching. He then attempted to show me his current "top end" dinged up poorly painted Piece Of Sugar Shovelhead project that was covered in dust, didn't have any tins on it, still had blue dye on the tires that had obcviously stained the tires from sitting so long, sitting amongst all the other wrecks in his shop, which he insisted was "better than show ready," that he had, yes ladies and gentlemen "$18,000 invested in. ABSOLUTELY DO NOT GO HERE!!!!!! After I told him I was not going to come back he proceeded to call me a F**K HEAD and a D***HE BAG because as he put it "I'm trying to educate you, and this is how you treat me?
The sales staff is AMAZING in all departments. If you're looking to buy a bike, talk to Bam, Andrew, Floyd or Ivy. They are pretty much all amazing there. Motor clothes is GREAT too. Where else can you go in one time and they remember your name next time your there?We had issues with a bike and they went above and beyond to try to make us happy. I appreciate the huge amount of effort.
Bait and switch is there specialty. After purchasing many bikes in this great country I thought this way of doing business was out the door but not at this location. Do not trust them in any way. After spending and 1.5 hours of precious time and insurance transferred and parts changed on bike and ready to sign on the dotted line they jacked the price up $1000.00. I and others would not buy a bolt from them.