Cataline Automotive Service
2515 Utah St NE, Albuquerque, NM 87110
|Mon - Fri:|
Primary Phone: (505) 293-6808
Phone: (505) 293-6808
Phone: (505) 323-1913
Primary Phone: (505) 323-1913
Automobiel Automotive Svc
Automobiel Automotive Service
Cataline Service Ctr
Cataline Automotive Service Center
Cataline Service Center
I have been taking my cars to Cataline Automotive for nearly 8 years. My extended family sees them, and I've recommend them to my friends. Not only have they never left me confused about any of the estimates, costs, and maintenance completed, they've twice been there for me when I called them scared and nervous about some car problems I had on long road trips. I've stayed with them all these years because they are friendly, clear, straight forward, and do what they say they will do. They even make a follow-up call within a week of service to make sure there are no problems. D. B.
I had an absolutely horrendous experience here. I called to get a quote from them the day before I took my car in. I couldn't understand what the person who answered the phone said, so I asked if it was Cataline Auto. He said yes, it was. I asked for a quote on replacing the clutch in my car, and was told that it would be $267. The next day, my husband took the car in. The following day, we recieved a call from Carl Cataline himself saying that the starter needed to be replaced, as well. My husband enquired to the cost; he was told $30.
I get down there to pick up my car, anticipating a bill less than $300. He hands me one for $798,22. Absolutely disgusting. The clutch repair alone was more than double what I was quoted ($267). It was $534.00. I had no call or contact from the shop letting me know that my total cost had nearly tripled from what I was quoted.
When I brought up the fact that I had been told it would be less than $300, he outright told me I had not talked to anyone in his shop. I said that, yes, I had, and that I had even confirmed I was calling the correct establishment. He proceded to tell me that I had not talked to him, which I agreed with. I talked to someone else, and they put me on hold, and quoted me the $267.
Had I known that the cost was going to triple from the estimate, I never would have brought it to this disgusting, dishonest man. Save yourself the headache (not to mention money) and take your car someplace reputable.