Canyon Transitional Rehab Center
10101 Lagrima De Oro Rd NE, Albuquerque, NM 87111
This place is under-staffed and the administration sorely wanting. The care is minimal especially as a rehabilitation center. It was and remains a nursing home despite their attempts to charge Medicare and insurance companies more by claiming to have skilled nursing and actual rehab. The rehab received here was minimal and of little use. 15 minutes of generally under-attentive care, the rehab was at most times useless and at worst, dangerous. Unable to walk a patient was left unattended to pedal a machine while the "therapists" were (as always) busy on either their cell phones or talking to one another. A patient fell out of bed and went unattended for nearly 2 hours. "Help" only came when that person's roommate called her own home to let someone know. They then had to call the nurse's station. There are no phones or other communications in the rooms other than an antiquated call light system (to which no one then sees or responds). Very poor excuse for a rehab and the administration was unhelpful, patronizing and inept.
My experience at Canyon was wonderful. The staff was very patient and always answered my many questions, They explained what the goals were in order for my mom to be able to come home and helped her to be successful. The nurses were caring and greeted me every evening when I walked in with a report of how my mom was doing. I felt like part of the team!