I brought my Australian Shepherd here for a week while I was on vacation, and she got fleas. I paid to have her groomed on the day that I picked her up, and they specifically notes in her grooming report card that her coat was in great quality and that she did not have fleas. However, the next day I noticed that she was itching a lot and when I looked closer she was COVERED in fleas and flea waste. She has never had fleas before, and I groomed her before taking her here as well. They obviously did not do a good job grooming her if they missed this. The post-boarding grooming fee alone was $50- money totally wasted. DO NOT take your pet here.
If I told my best friend about this place, I'd say: "try another grooming shop". We had our two Goldens groomed there about six or seven weeks ago. The job was just OK. We took them in again this past week and explained how we would like to have them groomed, as we had also described on the previous occasion: no straight line scissor cuts...blend the cuts, just barely trim their leg "feathers", clean a "poop path", "clean and neat" ears and a clean trim on the feet. Well, as my wife commented, they looked as though they had a battle with a weed eater and lost. "Feathers" chopped, straight line scissor cuts on their bodies and "feathers" as well as having their "feathers" too shortened. A "poop path" was there but only because their whole rear ends were trimmed really short. Hardly any trimming around their ears and not enough trimmed on the ears to describe them as "neat and clean". Feet ok. Price was competitive with other shops that also provide a less than good job. My wife said one star and I said two stars. I feel the expertise to groom large, long haired dogs is not available at this grooming shop.
Academy Kennel was a tremendous disappointment. We had our dog boarded there over Christmas and she came back with a wart virus that showed up a few days after we picked her up. This is a virus that dogs can pass to other dogs - however they advertise that all of the dogs are kept separated and have their own free run areas. I called and spoke with the owner to let them know they have this virus in their kennel and she was extremely rude and defensive. She interrupted me saying she didn't know what I was talking about and when I suggested that perhaps my dogs area wasn't properly cleaned she ranted about how that's just not possible. I called out of a courtesy to let them know they need to be aware and watch out and I got chewed out with no apology aside from "I'm sorry you and your vet think that she got it here." I know for a fact that she got it there because she is otherwise confined to our house and our yard! This place is terrible and the owner needs a reality check. I will never send my dog here again and I suggest that you send your animals elsewhere too.
01/21/2010Provided by Citysearch
I don't know why this listing is under ""Grooming"" when the reviews I've read are from boarding!? Anyway, to get to the point. This place needs a major overhaul of staff. Unclean, Unclean! Just gross. Unless you do want to ""over pay"" for grooming before your pet returns home and you want your pet to eat everything under the sun besides his own food then by all means board here! My boy totally needed to be groomed after leaving this place. Urine and stool on his backside as if he were laying in it for the entire four days I was out of town. Maybe that's part of the ""scam"" stay here and your pet will need to be groomed at a very high price? I asked if they could quickly wash his backside so I could put him in the car to ride home. Only if you overpay for grooming!!!!!!! WTF this place is crap and that's what your pet will have on him when it's time to pick up :(
We boarded our puppy (Sir Bruce) for the first time over the 4th holiday and was expecting him to be sick and so on. When we arrived they knew exactly who we were and went to get him. He was cleaned as he was not used to kennel life I am afraid to say so I know he was quite messy. He didn't have any ill effects as we were warned by another kennel he could have such as diarrhea and vomiting and coughing. He was just as we dropped him off. PERFECT. We will use them over and over. They are a great staff.
05/01/2009Provided by Citysearch
DON'T EVER TAKE YOUR HUSKIES, OR ANY LONG HAIRED DOGS TO THIS KENNEL!!
We boarded our two siberian husky babies here and asked that they be groomed as well and sepecifically said NOT to cut the fur.
When we picked them up one of our babies had tan patch across her back that was not there when we dropped them off. Chop marks were visible on the fur.
I immediately informed the kennel. The groomer stated that they only washed and brushed our babies and scissors were not taken to them. The groomer also said that she could do nothing about the situation and that I would have to talk to the owner Carol Lee. The groomer DID NOT want to look at our baby's fur, and this was within 15 minutes of picking them up!
Our babies vet had a different opinion. The vet said they were chop marks made by scissors. I also spoke to another groomer at the vets who also agreed that the fur POORLY was cut with a scissor.
TO make a long story short, Carol Lee blamed everyone and everything else from our baby blowing her puppy coat to our other dog making those chop marks. How can a dog make straight clear chop marks that were over 5 inches long? He would have had to gnaw on the fur and move his mouth across the back.
Carol Lee backed her groomers statement that no scissors were used, and ADMITTED that she was NOT there when our babies were groomed.
They ignored the proof that was standing at their feet and also the statements we had from the vet and the other groomer. They REFUSED to admit they did any wrong.
They did the thing we specifically asked them NOT to do. They cut our baby's hair and would not admit it!
If I the rating of NEGATIVE 5 stars were available, thats what I would rate them.
We will not be using this kennel again and recommend that everyone think twice before using them as well.
10/16/2008Provided by Citysearch
Poodlelover14 does not have her facts straight. For someone that works on commission I wouldn't be surprised if someone was paying her to wright the review. Cleaning the back porch once every Friday does not sound like a perfectionist to me! The groomers here are not part of the kennel staff, so how would they know what goes on. You my friend are very rude and I'm surprised that you think people board their animals ONLY to go on vacation. What about a house burning down or a death in the family being reasons to board? You must be a very expensive groomer and fabulous at that if (in your words roughly) ""they can't afford to have their pet groomed"". Your comments don't change a thing as far as the cleanliness of this facility goes, if YOU even think my pet needs to be groomed AFTER boarding here, then they are not doing their job! PS vaccines should and need to be current before allowing a pet to board anywhere, so if they were not current on vaccines........... just proves my point even further.
09/14/2008Provided by Citysearch
As a previous associate of academy boarding kennels I am applaud to the allegations from this person. 1. Academy boarding kennels is one of the cleanest places I have ever worked. Carol-lee is a perfectionist and she does not put up with BS. All of her employees are HIGHLY qualified and are all dog lovers. As a groomer/ apprentice working there, even though I got paid by commission she still made me disinfect the back porch where the dogs roam every Friday. I could not leave unless EVERTHING was clean. She uses top of the line equipment and would order things that we suggested. If a dog was sick like that person states then the dog would have been seen by a vet NO QUESTIONS ASKED.. There could have been many reasons why this dog got sick; perhaps the owner was not current on vaccines. I doubt there allegations are legitimate because why take a person attack on her breeding or her dogs? It sound personal to me verse an actual event; meaning the person?s dog never got sick or was even boarded. My name is Monique and I no longer live in the state; however, I was very upset to read those posts. The person should get a life and perhaps stop trying to mess up other people?s businesses. FOR THE RECORD HER DOGS ARE BEAUTIFUL!!!! In reference to her groomers, they are the best Sally is one the best groomers I have ever seen; she and carol-lee taught me everything I know. ALL of her groomers have at least 25 + years experience. In reference to the complaint of her dog smelling bad WHAT DO YOU EXPECT, ITS NOT THERE FAULT YOU COULD NOT AFFORD TO GET YOUR DOG CLEAN. Ask any ASPCA, dog pound, vet office etc? THEY ARE DOGS AND HAVE A SMELL. Perhaps if you can?t afford to get your dogs clean then you should not be going on vacations.. There are vaccines out there to protect your animals, if you do not get them then do not blame others. To respond to johnandsally2 THE CATS ARE NOT TOGETHER, THEY ARE IN A QUIET ROOM AND HAVE THEIR OWN SPACE... WHAT A BOLD FACE LIE, SHAME ON YOU
05/28/2008Provided by Citysearch
Prior to a recent trip, we went on a tour of Academy Boarding Kennels. We were pleased with what we saw and were sure that our pet would be treated well. However, after a week-long stay, our pet returned home with a serious bacterial infection, and smelling of feces and urine. Before arriving at the kennel, our pet was playful, in good health, and had been recently groomed. When we arrived to pick her up, she was lethargic, suffering from loose stool, hadn't eaten in days (she lost 2-3 pounds during the week), and smelled terrible. When we questioned the staff, we were told that she had been bathed the day before. This was either a falsehood, or she had been bathed and then returned to a dirty kennel. Her condition was so worrisome that we made an appointment with her veterinarian for the following day, where she was diagnosed with giardia (which is passed from dog to dog through contaminated drinking water and feed, and via feces.) While others may have had positive experiences at this particular kennel, the neglect of OUR pet will ensure that we never again board her there or recommend it to our fellow dog-owners.
03/27/2008Provided by Citysearch
It is with great regret that comments such as those entered by johnandsally2 , johndoseier and jose12 can dissuade future clients from visiting Academy Boarding Kennels to check out the facility and meeting some of the mature caring staff that I have been fortunate to have in employment for many years. Our kennel manager has been with us since we opened up in May of 1983. Our receptionists have a total of 21 years experience with us. Our kennel technicians have multi-year experience in the pet care industry. My grooming staff has the accumulative experience of 70 years. We strongly suspect that the negative write-ups are from a former disgruntled employee. Although it may be hard to over look his these negative comments, we at Academy Boarding Kennels do strive to give every dog, cat, bird and others a positive experience while they are in our care and to abide by the owner?s wishes. All the pets in our care are treated as though they are my own. I have Cockers Spaniels that I dearly love and who often times try to help out with check-ins or outs at the kennel. We have a triple A rating from theBBB. We have many happy satisfied two and four legged customers. Please read the below comments from our satisfied customers. Carolee Douglas, Co-Owner of Academy Boarding Kennels
03/24/2008Provided by Citysearch
We have taken our dog Vinny to Academy Boarding Kennels for a number of years now. He was in day care every week day for a couple of years, has spent the night there from weekends to a couple of week long vacations, and has been groomed with great care and expertise quite a few times. We feel that the staff there are more than caregivers. Every one of them are genuine animal lovers, and have treated our furry friend with the attention and close care that he deserves. They are perfectly willing to work with you in any way regarding your pet's bed, toys, food, individual needs, or meds. We will continue to use Academy Boarding Kennels in the future, and highly recommend them if you want the peace of mind knowing they are in a clean, well staffed, and comfortable environment.
I would never recommend this place! Not only are the employees rude but your pet is not getting the care they deserve. Please if your pet is on medications, don't trust these people to pay enough attention to give the right meds to the right dog. "Overbooking" is a problem here as well. Your dog that started off in the large run will end up in the smallest to make more room. Beware, as a responsible pet owner don't go here.
03/18/2007Provided by Citysearch
All I can say is do not take your pets here! The only thing these people care about is making money. They will sacrifice the health and the safety of you pet just to make money. I would never let my cat share a litter box with several other unfamiliar cats, it's a health risk for you cat. I also would change the litter in the box if it were full of urine. I came in to visit my cat (without notification first) and was surprised to see that litter boxes had been knocked over, overused and reused, without proper cleaning first, ie. dried loose stool on the side of the box. And this so called play time for your cat.... no way would I consider that either. If your cat comes home with loose stool it's because it ate all kinds of things off of the floor and not to mention the plants they have in there are just right for tasting. Has anyone researched if these plants are toxic to the cats?
Find another place to board your pet, please, or make surprise visits at the very least and not just during the last part of the day, when they finally get aroud to taking care of your pet. Think about it......60+ dogs, 8+ cats and maybe two people on staff, your pets are not getting the care they claim to give.
03/15/2007Provided by Citysearch
I have also taken my dog in for boarding, I brought in his special bed, toys and treats. Just to find out that he was never given his toys and the treats were for all the dogs. I wonder if the other dogs were allowed to have these treats? The bed was never used because ""it would have gotten dirty"" no kidding! But a least my dog would have been comforted with his own bed. The staff was extremly rude to me when I even questioned them about the wereabouts of the remanding treats and food I brought in. All in all I would never board my dog here again! There are far to many friendly, helpful, clean, honest places to take my pet. I might be to pickey but my pets are like my children and I hope your's are as well.
10/12/2006Provided by Citysearch
It seems that everyone that has something good to say about this place just drops off their pets and leaves. Stay for a while and check things out! All those die hard dog breaders out there otta love this place. Breeding those poor cockers untill they have every problem in the book is not my idea of a caring facility. I'd be really careful in the ""busy"" season, your dog that was put in the large run just might end up in the smallest, why? $$$ don't stop taking in reservations reguardless of how comfortable the dog will be and of course it cost more to board in the larger run. Read the other reviews even the ""positive"" ones and you will only have a surface opinion of this place. Twenty years huh? How many dogs later, and don't forget the dogs can't talk.
10/03/2006Provided by Citysearch
I have been utalizing this kennel for over 20 years and my two dogs have loved going there. The staff is excellent and caring and treat your pet like their own. My dogs have not only been boarded there, but groomed there and always come home healthy and happy.
Phone: (505) 884-7878
Address: 6000 Brentwood Pl NE, Albuquerque, NM 87109
Website: Primary Website