Purchased a mattress and box never dilvered. It's already been since March 20th and it's already may 25th and no bed. Extremely upset and they keep telling all customers it's back ordered.i want a refund or my bed. They don't answer the phone. Going to report to better business bureau and put them all over social media and protest outsude if their store. Don't buy anything thing from them. Very bad business and customer service.
3621 Menaul Blvd NE Ste AAlbuquerque, NM 87110
From Business: Mattress Firm is a different kind of mattress store; focused on a unique shopping experience with a large selection of quality brand name mattresses, beds and bed…
5312 Pan American East Fwy NEAlbuquerque, NM 87109
From Business: America's Mattress of Albuquerque - With over 30 Years experience combined; we are locally owned and backed by the #1 Mattress Company in the World "Serta". We sp…
They have the lowest prices here, really unbelievable deals. I saved much on all our mattresses. .
I was told my mattress would be delivered in 8 days, which was already inconvenient. However, on day 8, it was delayed by 2 more days. On day 10, no call no show. On day 11, I called to ask about my mattress and was told I will immediately receive a call back.. nothing. Day 12-- still nothing, so I call to cancel my order and was told this isn't allowed. The most they could do it offer a mattress protector. These people handle business horribly and are terrible with communication. The costumers should come first and not be left in the dark. I would never recommend shopping here..do not waste your time. If I could go back, I wouldn't even walk into the store. Pathetic!
We brought 3sets of mattresses from this places. And ended up infested with bed begs. So not ok.. Ive never had this problem in my life. Im so crushed
Horrible experience sales person or the person who said he was district manager very pushy. When me and my wife said we wanted to look elsewhere they threw in everything at us pillows free delivery and took $1500 off price, made us wonder were they going out of business . Worse shop for mattress sales in Albuquerque. Don't shop any of these stores all similar. And the Carlisle store was the worst. Save yourself the hassle this place has no class.
They offer mattress prices that are 30 to 40% higher than MSRP. The Deal price is the MSRP. There are no refunds and they don't tell you that. To their credit they are courteous unless you ask for a refund. The most they will do is a store credit. Poor experience. Similar to the many shady auto repair and auto sales merchants in Albuquerque. If you buy from these gentlemen choose the cheapest mattress and work up to the more expensive mattress. Be a smart shopper and search internet prices first. This store was offering a $899.00 mattress for $1599.00. The merchandise was good quality but the sales experience wasn't. I do, however, recommend their deliverymen. First rate.
Good service and no dishonesty. We bought a Denver Madison mattress about 15 years ago and were very satisfied.