They’ll take your money and run. Total scam artists. Avoid. Check BBB rating: F.Google KOB story about them. They haven’t changed.
Everyone that i have come in contact with at BlueWater Pools have been very professional and helpful. The pool was installed in a timely matter and is beautiful! They did a great job helping me to understand how to keep my pool up and running with the cleaning and chemicals. I highly reccomend BlueWater Pools and i would use them again! Thank you so much to Julio and his Sons!
I contacted David to fix my 2007 Coast brand spa which is no longer sold in Albuquerque. He responded to my phone message immediately, scheduled in a timely manner, showed up on time, assessed the problem and told me he would try and save me money on the repair by removing and cleaning a part. If it wasn't rusted, he would reuse it and also installed a new heating element which he warranted. He return with the cleaned and reusable part and complete the repair with efficiency and courtesy. He also replace broke nozzle-thingy in the tub. I will continue to call on his services if something else breaks.
DO NOT USE Bluewater Pools. Julio installed my pool in 2009. The day the concrete deck was to be poured, a Sandoval County inspector said Bluewater's plans submitted to the county did not agree with what he was about to do. Sandoval County slapped a STOP WORK ORER on Bluewater until they submitted new plans AND abided by them. Julio attempted to hide the Stop Work Order from me. Further, for my 7,500 gallon pool, Bluewater installed for my filter a $150 filter appropriate only for a jacuzzi SPA, NOT a 36'x8' swimming pool!!! A year later I had to pay $1,000 to purchase the proper sized filter for my pool, something I would not have had to do had Julio of Bluewater Pools been an half-way honest man.
From the time the cover was ordered and sized, we have had the best service. Very professional and courtesy. This is the 2nd time that Mossman has replaced our cover because of wear and tear and sun. Every 5 to 7 years. So worth it to have a nice cover that retracts.
Do not use BlueWater Pools! We just had our pool liner replaced by BlueWater Pools in 2014 and have been extremely unhappy with their business all the way around. Their customer service is TERRIBLE, especially when dealing with Julio's son. They were very friendly and helpful at first, but as soon as we signed a contract with them, they were unresponsive and rude. They finally came to replace the liner and fix a leak. Unfortunately, they used pennies to hold our liner in and said they would charge us more to install the liner they way we had it previously (no new materials needed). Three days later, we found pennies at the bottom of the pool and sucked into our pump. On top of their poor quality installation, our leak was never fixed, though they still charged us for this "supposed" fix. I spent more money to hire a leak detector to tell me they never fixed the leak. They are over priced and terrible to work with. I will be filing a complaint with the AG's office and BBB as well.
I'm hard pressed to say they even deserve one star. I would never recommend this company to anyone. We have a rental property in Albuquerque and live a state away. After arriving in ABQ, meeting with them and explaining our need for a professional pool caretaker, someone who could communicate effectively and make sure the pool was in premium condition for our guests, they committed to providing that service. After flying back home and unsuccessfully getting them to communicate with us they sent a text message saying, "we don't have time for this, sorry, bye". Unprofessional is the kindest word I can find, but seems grossly understated.