Thank you for the kind caring service.
They were very helpful and always made sure we're okay and getting us a car that we liked. I will shop here again.
Staff was friendly and helpful we came for help to get us a good car and Clay did just that we had a budget to keep and Clay did just that as well
I scheduled an early morning oil change, tire rotation and inspection for my KIA SOUL. I was in and out in much less time than I expected with the work done; a report of the wear amounts on tire tread and brake pads; and the complementary car wash. The job was done quickly and completely.
Good customer service friendly staff
I will NEVER EVER EVER buy from here again, not even if they were the last dealership on earth. I would ride a bike or rollerblade first. First I will say our salesman, Derek was FANTASTIC!!!! He was such a pleasure to work with! Honest, helpful, everything a salesman should be. Unfortunately this company doesnt measure up to him. The owner and mangers were jerks, and completely ridciculous! Refused to give me even bad trade in on my 2015 murano (which was in pristine condition and way under mileage.) They wanted US as the buyer to jump through hoops to get the vehicle we were looking at (which was overpriced to begin with, trust me Ive done extensive research and I know how all the numbers work in a deal.) We finally came to a deal, reluctantly. While waiting on our bank to get back to us on a decision, they offered another banks % which wasn't far off from what we thought we were going to get at our own bank, so we went went with it. After we signed we basically got left out in the cold. Our bank came back with a 1% cheaper rate so we decided to just run it as a refi at that point. Once we told the finance guy, Matt this his demeanor and service plummeted dramatically!!!! Wouldnt answer calls or texts to get stuff done so we could refi to our bank. It took them almost 4 weeks and 2 angry phone calls to even get them to send the check to pay off the murano, which is incurring interest daily and will end up having a balance even after they send the check because they've taken so long, a problem to which we still never got a call back to get and explanation or give us an apology. Getting anyone (with the exception of Derek who answered every call) to call us back was like pulling teeth. We are still waiting on calls back as of today for issues that are not being taken care of with the finances. Not only that, when the finance guy, Matt redid the paperwork because we needed to remove the gap from the original HE CHANGED THE TERMS OF THE CONTRACT!!!! Then never gave us a copy of the new paperwork,even when I asked for one, and we still have yet to get it (Im guessing because hes trying to hide what he did). This change in rate and months caused US to incur a couple hundred extra in interest that will have to be paid off and rolled into the next loan. SNAKELIKE AS HELL!!!!! BY ANY AND ALL MEANS STAY AWAY!!!!!!!!!!!!!!
Purchased an old Truck. Luv it! Didn't take the 15 day warranty. While in Arizona, truck needed work (stranded 2 days, 900 repair) --When I returned, I spoke with Paul (ready to go to "battle") and was delighted to find him ready to help. The first thing he said was "What would you like us to do?" I asked for what I wanted, he delivered. That's it -- high integrity. And Julie -- what a dream -- so helpful and reassuring. Happy New Year You guys!
I promised Pete I would write this review and I took a while because of Life. However I wanted to write a Review so others searching for a Used Car knows how Amazing these guys are! I purchased a beautiful used Malibu without a Scratch on it! Drives amazing and required absolutely no maintenance other then new Windshield Wipers which the dealership replaced for ME! It was a Quick, Painless, Way Not Embarrassing process during the purchase. LIFE HAPPENS and I have not been the best with my Credit. These men did not Judge me and did actually the opposite than belittling. They reassured I would take home that Day a Beautiful Car ! Their word is like Gold! Now I referred my Uncle and they did the same with my Uncle and my Aunt! They were in the worst point with needing a car and Mike and Pete held true to their word once more. I wanted to say THANK YOU!!
It was so nice to go back and buy from. The good ppl I know...thanks everyone at Robert B Gibson Auto