I'm not discounting anyone's opinion - but I think it's possible the previous reviewer may have misinterpreted a language barrier for rudeness. After getting turned away by three separate leather repair shops, Monterey Shoe Repair fixed a scratch in my jacket for $5 in less than 5 minutes. It's true they didn't say a whole lot - but I'm pretty sure it's a family-owned business in which English is not the family's first language. I think they're good folks who do a good job.
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