I did not want to have to write this critique, but Daniel left me no choice. In June of 2016, Daniel’s Heating and Cooling (DHC) replaced my roof-top swamp cooler. Last month, my wife noticed some staining and buckling in our bedroom ceiling, below where the swamp cooler sits. I called DHC, and thus began the run-around. First, the woman who answered the phone tried to blame me for not buying a service contract. When I told her it had nothing to do with the functionality of the unit, she then said it was beyond the one year installation warranty so I’d have to pay. I reluctantly agreed to pay the service charge in hopes of resolving the leak. The tech found two leaks that were installation related. Based on the rusting damage inside, he assessed it had been leaking for some time. However, after a long phone call, he informed me repairs would not be covered because the warranty had expired. He left that day with my issue unresolved and rain in the forecast. I patched it with duct tape so more water wouldn’t further damage my ceiling. After a few more very frustrating phone calls, they finally agreed to send someone out to reseal around the base of the cooler and the electrical wiring, at no charge. I informed the caller of my patch work and asked her to make sure the workers removed the duct tape. Once I got home, I checked their repairs and found they put the sealant around the electrical wires directly over the duct tape, leaving a questionable repair. When I called back, I got the run-around again. I finally asked to speak directly with Daniel. Three days now I have called DHC asking for Daniel to contact me with no reply from Daniel. My conclusion is that DHC is quick to sell products and perform new work, but after they are done you are left on your own. If you hire him, make sure you check the installation carefully and often in the first year. After that first year, good luck getting them to stand behind their work, or even calling you back.
8625 Paseo Alameda NEAlbuquerque, NM 87113
From Business: B. Carlson Heating, Air Conditioning & Plumbing, established in 1971, is a locally-owned mechanical contractor offering services to both residential and commercia…
Chris and Abe were very professional and they even swept my sidewalk when done...How cool is that?? I would definitely recommend DUCT WORX!!
Great prices and Excellent service!
We had our evaporative cooler installed by Daniel's just two years ago. Of course the warranty has expired and a few weeks ago the low setting began to malfunction. Then this week, we went to turn on the cooler and heard "pop", saw sparks and smelled smoke. We called in an electrical company. Turns out the motor in the unit was fried. They changed out the wall switch and put in a new motor and turned it on..."POP!" and more smoke. The electrician suspected something was wrong with the wiring. He took a look and the wiring was corroded. His diagnostic? The glue used in attaching the conduit to the roof had contributed to corroding the wiring. We could have had a fire!
They took care of me. I used them for air conditioning repairs last July and heating repairs between Christmas and New Year's. Simply put, they took care of me and I highly recommend Daniels.
EXCELLENT CHOICE.......I just recently replaced my evaporative cooler with refrigerated air/heat combo unit. My wife and I took our time finding the right company to perform this task, and after we received five different bids, we chose the right company. Daniels Heating & Air Conditioning went above and beyond what my wife and I would consider normal service. Daniels' staff of professional installers were prompt, courteous and very neat about their service. Daniels's was not only the right choice it was an excellent choice! Thanks again Daniel.
Daniels recently replaced my old swamp cooler with a refrigerated air system. The techs were professional, clean and the job was done as promised. These guys do everything. They fixed some plumbing problems I had and also cleaned my air ducts. I am saving up to have my attic insulated in the spring.