Unfortunately I cannot talk to Red Shovel’s work but I can talk to their customer service. I emailed them to get an estimate because no one had returned my phone calls. After a week I had to call and finally talk to someone. This is when I should have stopped as they could not even find the email or other phone calls. They were able to then set me up with an estimate the next day. They arrived looked at everything and were told my budget was $4,000. They also said that I would need a survey of the drip system that would cost $85. They sent somebody over the next Monday and did the survey. I was told my estimates would be done in 24 to 48 hours and I would get an email. I have a week I started to contact them. I had to contact them for an additional 2 weeks before I got any of my estimates. When the estimates came in they were $6,000 which was $2,000 over my budget. The issues with my drip system were only $150. So I called to find out why my estimate was so high and to see if this included plants has the estimate was extremely vague in what they were going to do. I had to contact them for another 2 weeks and still got no answers. Since I was selling my house in this process had taken almost 2 months now I decided to go with a competitor nearby. Synlawn was able to do an estimate and have the work done within budget in under two weeks. It has now been a month and a-half since then and red shovel is now attempting to charge me the $85 for the survey and see if I want to get the work done. When I contacted red shovel I talked to Chris and he was extremely Unapologetic and said that sometimes things just fall through the cracks. He did not care that he lost business or that I was even upset about the situation. I would highly recommend any other company than red shovel. I will be contacting the Better Business Bureau about how they have handled their entire situation.
Justin C. and Josh D. arrived at appointed hour to do some "major" tree thinning on my two very well established Honey Locust.. They were knowledgeable about my concerns of the tree limbs encroachment into neighbor's property, living in a Homeowner Association and it's restrictions concerning this.Overall, I was very pleased with their stellar performance. Highly recommend Red Shover!
they were awesome, showed up on time, did everything they said they would do, and cleaned up very well after the job was completed!!
The thing that impressed me about Ground Control is the owner was on site for most of the project, so when I decided to add a walk path from the house to the pergola it was easily added to the project. Thank you very much!
Great people to work with! My yard turned out just as I envisioned it! Highly recommend the Red Shovel team!
When we ordered a new skylight for our bathroom, the company that installed it could not seem to fix the constant leak. We called Ground Control to see if they could help. They promptly came out and had the proper seal needed to stop the leak. We were pleased to finally have a dry floor in our bathroom.
Ground Control installed a brick patio in my yard. They cleared the space, put the bricks down, and it looks awesome. I appreciate their good service and the exceptional job they did with the work.
Our yard just wasn't presentable enough and we were getting tired of it, so we decided to hire someone to fix it up. We decided on Ground Control and they did some amazing work! The flowers and plants they planted are so beautiful, and they installed a brick patio for us and we've been using it every day! We've got some ideas for other stuff and when we're ready to have it done they'll be getting the job!
Ground Control has an amazing gift for selecting the right plants and design layout for your home or garden. They did an incredible job on both our interior and exterior spaces. We live in a canyon and he's worked miracles in making our home a showplace. His fees were also very reasonable. A great deal all around.
The crew at Ground Control were very accommodating and true to their word. We had received several bids and were most impressed by the Ground Control team. We are very satisfied with his work in our back and front yard that we are considering expanding our property and having Ground Control come in to fix up the landscaping. My spouse and I are very appreciative of their work and highly recommend them to anyone in need of a landscape artist.