What to Know About: General Contractors »
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
9708 Bell Ave SEAlbuquerque, NM 87123
From Business: Enterprise Electrical Services Inc ( EESI ) has operated in Albuquerque New Mexico since 1985, engaging in solutions based electrical and communications design, s…
2113 Chelwood Park Blvd NE Apt AAlbuquerque, NM 87112
From Business: Candlelight Enterprises LLC is a full service residential and commercial general and electrical contractor. Why hire 3 different contractors when you can do it al…
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
GO SOMEWHERE ELSE!!! PLEASE!Chet's Alignment forgot to tighten my lug nuts on my automobile's wheel. One fell off. My car received a camber shim during a four wheel alignment. I noticed a wobble driving home. It was loose lug nuts with one missing. Luckily, I caught in time and tightened the remaining lug nuts. Tim charged $92.60 plus tax.06/14/2018 2:00 PM Just called Chet's Alignment and talked to John. I explained who I was and what happened. He said he read my google review and said that it did not happen. He said they have surveillance and that the lug nuts were correctly installed onto my vehicle and that he does not believe me. I explained that the lug nuts were put on the vehicle but not torqued otherwise a lug nut would have not fallen off and I would not have had to torque the remaining lug nuts. Bottom line, He said he did not believe me. I was hoping they would at least look at the wheel and double check that the work was done properly and replace my lug nut, but they said their surveillance verifies everything. Nobody is perfect, including a Chet's Alignment Technician. I let him know I would not be returning. The arrogance of this shop is awful, between Tim and John I have had enough. This is another old business that has eliminated good customer service.06/15/2018 12:00 Just received a call from Gary. Called me, because he said he saw the surveillance video and the lug nuts were torqued and that there may be a problem with my wheel and that is why the lug nuts did not tighten up properly. Gary wanted to know who put the one lug nut on my wheel because he wanted to know if there was a problem observed with the wheel and there is a concern for safety. I said the wheel was fine when I went in I told him that I torqued the remaining lug nuts and the missing lug nut was re[;aced and that was it. I stated that I do not want to waste anymore time with Chet's Wheel Alignment and I do not trust them. I let him know that I appreciated the call and I which John would have shown the same concern yesterday.06/20/2018 Customer's Response to Chet's Wheel Alignment's Response:Chet's Wheel Alignment has a Warranty on their invoice. A Warranty is worthless if the company does not believe their customers. Go somewhere else for customer service.I am not sure what Gary's intentions were. I am not sure why he contacted me. As you can see by their response, it did not change their position. I told Gary I did not want to waste anymore time on this problem, because I took care of the missing and loose lug nuts myself.To repeat, after my initial phone call to John, when he said I was making things up and Chet's would do nothing, I had to immediately take care of the problem or I could not drive my vehicle. I tightened up the remaining lug nuts. I went to another shop and they installed a matching lug nut at no cost. I hardly call that a repair.I was hoping John would respond similarly to the other shop by having me come in and inspect their work and replace a lug nut.This complaint was about one wheel (rear right) as I stated previously. The wheel had to be removed for a camber adjustment. Improper installation of mag flat seat shank style lug nuts occurs when they are not not fully threaded and seated into the wheel before torquing. The washer on the lug nut should be flat against the wheel before torquing.BOTTOM LINE: I do not trust these guys and will not be returning.
I will NEVER EVER EVER buy from here again, not even if they were the last dealership on earth. I would ride a bike or rollerblade first. First I will say our salesman, Derek was FANTASTIC!!!! He was such a pleasure to work with! Honest, helpful, everything a salesman should be. Unfortunately this company doesnt measure up to him. The owner and mangers were jerks, and completely ridciculous! Refused to give me even bad trade in on my 2015 murano (which was in pristine condition and way under mileage.) They wanted US as the buyer to jump through hoops to get the vehicle we were looking at (which was overpriced to begin with, trust me Ive done extensive research and I know how all the numbers work in a deal.) We finally came to a deal, reluctantly. While waiting on our bank to get back to us on a decision, they offered another banks % which wasn't far off from what we thought we were going to get at our own bank, so we went went with it. After we signed we basically got left out in the cold. Our bank came back with a 1% cheaper rate so we decided to just run it as a refi at that point. Once we told the finance guy, Matt this his demeanor and service plummeted dramatically!!!! Wouldnt answer calls or texts to get stuff done so we could refi to our bank. It took them almost 4 weeks and 2 angry phone calls to even get them to send the check to pay off the murano, which is incurring interest daily and will end up having a balance even after they send the check because they've taken so long, a problem to which we still never got a call back to get and explanation or give us an apology. Getting anyone (with the exception of Derek who answered every call) to call us back was like pulling teeth. We are still waiting on calls back as of today for issues that are not being taken care of with the finances. Not only that, when the finance guy, Matt redid the paperwork because we needed to remove the gap from the original HE CHANGED THE TERMS OF THE CONTRACT!!!! Then never gave us a copy of the new paperwork,even when I asked for one, and we still have yet to get it (Im guessing because hes trying to hide what he did). This change in rate and months caused US to incur a couple hundred extra in interest that will have to be paid off and rolled into the next loan. SNAKELIKE AS HELL!!!!! BY ANY AND ALL MEANS STAY AWAY!!!!!!!!!!!!!!
I have worked for SLA Development for several years. The owner, Shane Armstrong, will always go out of his way to help his employees and customers and even go out of pocket to make any situation right.
Over the summer, I purchased a truck (love it!) Old, but in good condition. I did not take the 15 day warranty. I had trouble in Arizona and had to stay at a hotel for two days, and the parts/labor was close to $1,000. When I returned, I took the receipts and was ready to "battle". Instead, Paul was concerned and wanted to know how he could make things right. I told him, and they did. Luv, Luv, Luv my truck! Thanks you guys!
Purchased an old Truck. Luv it! Didn't take the 15 day warranty. While in Arizona, truck needed work (stranded 2 days, 900 repair) --When I returned, I spoke with Paul (ready to go to "battle") and was delighted to find him ready to help. The first thing he said was "What would you like us to do?" I asked for what I wanted, he delivered. That's it -- high integrity. And Julie -- what a dream -- so helpful and reassuring. Happy New Year You guys!
I promised Pete I would write this review and I took a while because of Life. However I wanted to write a Review so others searching for a Used Car knows how Amazing these guys are! I purchased a beautiful used Malibu without a Scratch on it! Drives amazing and required absolutely no maintenance other then new Windshield Wipers which the dealership replaced for ME! It was a Quick, Painless, Way Not Embarrassing process during the purchase. LIFE HAPPENS and I have not been the best with my Credit. These men did not Judge me and did actually the opposite than belittling. They reassured I would take home that Day a Beautiful Car ! Their word is like Gold! Now I referred my Uncle and they did the same with my Uncle and my Aunt! They were in the worst point with needing a car and Mike and Pete held true to their word once more. I wanted to say THANK YOU!!
Great quality products, best services and you guys are nice. Highly recommended!
We got more car than we ever expected to buy at an unbelievable price. (Believe me we tried finding something comparable!) We are very pleased with our buy! Thanks Gary and crew- we will definitely be sending people your way.
good dealership .
Absolutely horrible. We have used this company in the past. To the tune of 10 windshields. The most recent before this time scheduled two different days and both no shows. Daughter finally had to travel 30 miles to get her windshield done. This time he showed up to do two. My Jeep Wrangler had a light bar and he said he couldn't install the windshield. I asked if there was anyway and he got very agitated and said I'll have to charge you 30$ to take it off and 30$ to put it back. I said will you make sure it won't get scratched and he said No. He had already removed the windshield from our truck. So I said that I didn't want him to as my husband left because he was late and could have done it quickly and for free. He said it's my time and I said I understood because he had wasted my time for two days by no showing. He then proceeded to tell me he felt threatened and he was just going to put my old windshield back in I told him I was going to give him a bad review so then he says I told him I wasn't going to pay.. that was a complete lie! I told him repeatedly I never said that so he then threatened to leave without putting my old one back in. I told him if you do that I will sue you. He said well I'm not doing anything till you pay. I did in cash he proceeded to install the new one after already putting my old one back in. He left without telling me or even leaving a receipt. He also left black caulking all over my truck. Would never ever recommend this company!
There has perhaps never been a better tool for do-it-yourself home handymen than the internet. With detailed instructions and videos explaining how to perform a number of common maintenance and renovation tasks around a house, an untrained homeowner might be surprised at how much he or she can accomplish with a quick search online. But even with all of this information, there are still many jobs that lie far outside the scope of most DIY enthusiasts. General contractors are there to fill in this gap.
A general contractor specializes in seeing a home remodel or repair project through from start to finish. To do this, the contractor works with the client - whether they are a homeowner or business - to nail down the scope of the work. Then he or she will turn to one or more subcontractors for specific tasks, like equipment operation, design, electrical work or whatever else is needed.
In essence, general contractors could be thought of as middlemen between a homeowner or business owner and any number of specialists. To get their money's worth, many assume they should just "cut out the middleman" and hire specialists directly, but this often proves more difficult in practice. General contractors won't be completing an entire project by themselves, but should have a long list of dependable experts who can work together and accomplish any task. They might also serve as the manager on the site of a construction project, overseeing workers and providing guidance and assistance when needed. For larger projects, though, the contractor might only handle administrative matters and employ a foreman or other professional for on-site supervision.
There are many general contractors who also specialize in certain tasks themselves. There is usually at least one general contractor on hand to organize the construction of an entire home, for example. But general contractors could also help a homeowner add an additional bedroom, build an in-ground pool or complete a major landscaping project. They could also work with a business to add or improve office space, whether that means making more room or converting a commercial building from a nail salon to a restaurant. Basically, if it's a job that involves building or repairing, a general contractor probably knows how to get it done.
No matter what the exact job may be, a contractor will probably need to accomplish several other essential tasks in pursuit of the ultimate goal, which may include:
Every general contractor performing any kind of work on a project must be licensed to do so in their state. The guidelines for the specifics on licensing vary from state to state. Some states might only require registration of contractors, which is different from licensing. Registration typically means that there must be a written record of what work is being performed and by whom, but it does not guarantee professional knowledge. Licensing, on the other hand, involves an examination process to assess professional competence.
Whether your state requires licensing or registration of contractors, there should be a record of most professionals willing to complete certain projects in your area. Check your state or county website for more information. In states that require licensing, every licensed contractor's contact information is available online or from another public source.
Not every project needs to be completed by a licensed or registered contractor. If it's just a minor job that won't take more than a day or two, and will cost less than a few hundred dollars, it's likely not necessary to find a licensed or registered contractor. However, anything bigger or more expensive, or a project involving plumbing or electrical work, needs to be completed by a licensed or registered professional.
General contractors also must be covered by an insurance policy. This should include liability coverage for any property damage that could be inflicted in the course of a job. It should also include a worker's compensation policy in case anyone is injured on the job. Before hiring a contractor for anything, ask for written proof of this insurance to see exactly what is covered.
A number of trade associations for contractors in the U.S. exist. Some of the biggest include:
Most trade associations for general contractors will provide references for anyone looking to hire a contractor for a specific project. They may also provide a number of benefits for their members, including assistance with licensing, training, insurance and business development.
No matter what you need accomplished, you want to choose a contractor who can get the job done right at a reasonable price. Obviously, this is easier said than done, but there are a few steps you can take to ensure you find a trustworthy general contractor.
The first, and perhaps most reliable, way to find a general contractor is to ask friends and family members for a recommendation. If you know anyone who has had major work done on their home, particularly if it's a similar job, ask them who they hired and if they were pleased with the result. You could also ask neighbors about who they've hired if you notice work being done on their house. Many remodeling contractors post signs in front of homes to advertise their services. As a general rule, it's rarely a good idea to hire a contractor who solicits work by going door to door.
If you are considering hiring a contractor without a personal recommendation, ask the contractor for references from past clients, and do as much background research on them as possible. Look for any complaints (or compliments) online to get a better idea of their track record. There are a number of websites specializing in connecting contractors with people or businesses who need work done. These sites may also allow past clients to submit their own reviews of the contractor.
Before hiring a contractor, make sure you are both in agreement on the project's budget. It's normal for most contractors to charge clients a premium not only for the labor expenses and zoning expertise, but for acquiring the materials as well. Be as clear and concise as possible regarding what you'll be purchasing yourself and what you will be paying the contractor to complete. Homeowners may be able to find a better deal on raw materials when they purchase these directly, but they first need to be sure they aren't buying the wrong things.
Don't forget to discuss how the project will be finalized and what will be done about cleanup. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.
As previously mentioned, you need to make sure to follow any state and local regulations regarding construction work, which includes hiring a licensed or registered general contractor. Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Perhaps the best way to feel safe about a contractor and the work being done is to hire a contractor you trust. This is why relying on personal references from friends and family is so important, and will often provide a great deal of peace of mind. If you aren't able to obtain a reference, work to conduct extensive research on the contractor as well as the work you are hiring them to perform. This should bring everyone's expectations into alignment and result in a safe work environment.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work to be done and all costs are listed in the contract, right down to the most precise details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Once the specifics of the job are nailed down, be sure to discuss the payment schedule with the contractor. This is important because paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule with the contractor, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. It's a good idea to include this payment plan in the contract as well.
Finally, look into getting a lien release signed before work begins. If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. This can trigger a long legal process that may be frustrating. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered. A lien dispute could also be prevented by performing due diligence prior to picking a contractor, as any contractor with good credit and a long track record of satisfied clients should have no trouble paying for materials and labor once all contract conditions have been met.
Once work is underway, it's never a bad idea to check up on the progress of the job, either by staying in touch with the contractor over the phone or visiting the site in person. If you work with a trustworthy professional, it's probably best to keep your distance and allow everyone to stay busy. If you want to keep an eye on things, make sure workers wear the right safety gear and that everything looks to be moving along according to schedule. Finally, once work is finished and you are satisfied, be sure to thank your contractor and tell friends or family members about your experience.