Our experience with direct burial service was disappointing and stressful. The owner had told us that money wasn't the most important thing. Turned out it was . When we went to make arrangements , his older male employee did not tell us we had to pay the balance before the viewing . He insisted he did . There was six of us in that room none of us got that message ,or we would of had the money then. He said that was policy so I had to go get the money before he would let us in the building. And he also told us for the personnel viewing before cremation ,we did not need to bring clothes, that only from the neck up would be exposed . That was not true ,exposed from below the waist up wearing what passed in. Very disappointing in a time of sorrow. :(
In May 2012 we were in a position to utilize the services of Direct Cremation and Burial Service. We looked at different options in the Albuquerque area and because the financial aspect can be expensive, we found this company to be the best priced. And although we used this company, we had the unpleasant experience of having the owner be rude and unsympathetic to our needs. Fortunately, we were mainly dealing with one of his employees named Mike Mahoney who really took care of us. The owner on the other hand made rude comments about our needs and even told us that we could go elsewhere for services. I wonder if he regularly bullies his customers because he knows his prices are much lower than his competition or if it was just a one time incident. Nonetheless, the price fit our needs, Mr. Mahoney was gracious and it all got worked out in the end. My advice: If you have to use this company, make sure you don't deal directly with the owner. He is an unsympathetic jerk. The family saved over $1,000 but at the expense of being somewhat insulted.