I had an appointment at this clinic over a year ago, just a regular check up and a flu shot. A couple months later, I got a letter saying that my insurance declined to pay. Come to find out, they submitted the wrong information to my insurance company. I immediately called them and asked them to resubmit the claim with the correct information. They told me they would. Life happened, I got married and moved out of state and I start receiving statements again saying I owe them money. I finally found my old insurance information and called to see if the could resubmit it again since they never did. I'm now being told that it's too late and if I don't pay, it will be sent to collections. I was also told this is all my fault and the manager "didn't know" about any of this so it's not her problem. This is unacceptable. This office is terrible and I wouldn't recommend anyone go there if they don't want to fully pay out of pocket for the clinic's screw up. They don't know how to do their jobs and you will be blamed for it.
this pharmacy is a rip off! they charge WAY too much as a co-pay. even when I transferred a prescription to another pharmacy, they still filled it. I am very mad at this place!
Their staff are very ignorant and not very unprofessional. I am not sure if some of medical assistants qualify to do procedures specially pap... I had only one appointment the and will not be back. No surprise not too many patients in the waiting area.
This place is a Money sucking machine.
Not a company you can depend on. Personal Care givers do not show up when expected to and company does not notify you timely to make other arrangements. 15 minutes prior to a scheduled start they send an email not even a phone call. The personal care givers have little to no background check - they don't know how to follow instructions and most of them rummage through your house to see what you have....so disappointed.
I had a couple appointments there and every time I felt the provider is not giving me care it should be. I moved to Abq health Care Partners which is a different medical facility and all my concerns were solved in one appointment. Don't recommended!
Not recommended at all! Low quality care and the clinic is not clean. Staff are not friendly. Look for another medical clinic.
I would NOT recommend this place to anyone! It was terrible! My Grandmother had to be transfered from the hospital to a nursing home. We chose this place only to be so disgusted and horrified that the very next day we moved her to an excellent facility. In less than 24 hours at St. John's here is what we experienced: 1: Her dinner was waiting in her room for her upon her check in for who knows how long. Once she arrived it was so cold they took it and warmed it up! Didn't get her a new plate, just warmed up the garbage they were passing off as food. A really flat sick looking piece of chicken, rice, brussel sprouts and a hard as a rock dinner roll with a tiny cup of water and a tiny cup of juice. 2 - had to ask for a pitcher of water. Male nurse said well we don't have any more pitchers except that one (pointing to a pitcher that was sitting on a rail in the hallway.) I guess I could take that one, wash it and get her some water. 3 - They were yelling at their residence during the day, I mean yelling. 4 - One very loud male nurse was agitated when we asked about a bed alarm because my Grandmother has sundowners and they couldn't get her any sleeping meds till the following night. He was rude, got red in the face and said he had about 8 other things going and he would get to it when he could. 4 - The rooms are worse looking than hospital rooms, dark, cramed, poor lighting. 5 - The smell is unbearable from the time you walk in the front doors. 6 - We were even told that we should bring my Grandmother food because their food is not that great. (No kidding! Refer to #1) 7 - My Grandmother was sound asleep when 2 nurses came in, ripped her sheets off and began to rip her depends off to change her. She did not need to be changed and was rudely awakened without warning. My Mother was in the room to witness this one. Can you imagine what happens to the people when family is NOT present?!?!!! 8 - Upon our departure to a different facility they boasted of their "high quality" to the tune of $6500 a month. You've got to be kidding me, $6500 for a dump, no thank you. The place we have moved my Grandmother too is like a mansion compared to St. John's and is 2k cheaper. My Grandmother who has dementia is not stupid, she didn't like St. John's and is much happier where she is now. I would not recommend St. John's to anyone or their loved ones.