I already had a Cricket phone (Idol 3) and was considering getting the new Idol 4. I asked if my old phone could be unlocked if I bought the new one sale person looked at my account and told me, "It is probably already unlocked. If it isn't you just call Cricket and they will unlock it." So I bought the new phone and guess what . . . old phone was not unlocked and Cricket would not unlock it! The salesman LIED to get me to buy a new phone. If I'd waited another 30 days the old phone would have qualified to be unlocked. VERY DISAPPOINTED. Will look to unlock my phones using unlock codes you can buy on EBAY and will switch carriers.
Besides having untrained, unknowledgeable clerks, the store manager was incredibly rude. Both lied about unnecessary extra features, charging for them when they already were included.
My gf went and bought an iPhone from them. Nayem told her that the phone needed to be unlocked and he will do it for her but she would have to pay 200 up front and the rest when the phone was ready so she paid him but the phone never got unlocked and they refused to pay her money back and they didn't give her the phone. We called the police but the officer said they couldn't do anything about it. We reported to consumer protection agency but duke city wireless still refused to respond. We are not going to give up though we will file a law suit and we will report it to channel 7 news to make sure they get what they deserve. Seems like all they do is rip people off and it is sad that they have gotten away with it so far.
These people are scammers. They cell counterfeit phones. I bought a s4 I. Feb and had problems since day 1. It was suppose to be brand new. I finally took it to another place to sell it when they told me it was a fake. On top of that they are very rude. DONT MAKE THE MISTAKE I DID AND BUY FROM THEM!!!!
Duke City is the worst place to go to we went there to get a phone screen fixed it took two months to get it fixed. When we got the phone back the phone screen has finger prints underneath and a huge air bubble. The phone was also broke on the framing along the sides. Nyen lied to us said phone was working he is nothing but a rip off and a Liar!!!!
The owner sells Gs4s and iphones for $220-$280 and is a scammer! I bought one from him the other day just to find out later that the phone was a fake!! Tried to get my money back and he refused to give me a full refund until I began to threaten him about court and getting Samsung/Apple involved. DO NOT BUY A PHONE FROM THIS GUY WHO IS MONEY HUNGRY AND CROOKED. They are all crooks and frauds. Thanks for wasting my time and money. Oh, and I did get a hold of Samsung about this incident. They seemed very appreciative of this knowledge of counterfeit phones :)
I just wanted to share an experience with you guys. The owner of Golden torch wireless on central near the aquarium here in ABQ is a total loser. Golden torch is trying to sell cars with a warranty but no warranty papers. Today I went with my mother's friend to look at a car for sale in their parking lot. After test driving and all we noticed lots of problems. I handed back the keys to the owner of the shop and he blew up. I said that the car has problems and he started cussing and blowing the biggest storm, don't tell me how to run my business ect. This guy doesn't know anything about customer service. He told me to leave since he wasn't dealing with my business. I left to defuse the situation. I had my mom and her friend with me and once I left he still wouldn't stop the rampage.
Thank you so much Fullbars and Michael for being easy, efficient and honest. After a week of back and forth with Golden Torch and no working phone. You DELIVERED, the experience at your store on Coors and Montano was the polar opposite of the rude, dishonest, non attentive and incompetent service I experienced at 'that other place'. Thanks again, the kiddo is ecstatic about having a working phone and the repair rate was WAY under what I was expecting. Thanks again. I will recommend you to everyone I know as the best alternative out their for cell phone repair.
I took my child's kyocera rise in for repair a week ago, the counter person 'oh yea my tech can reattach the keyboard so it will never come apart again, come back on Monday'. My husband returned on Tuesday to pick it up at 4:30pm and was told they did not have any 'keys' after 4pm to get to the phones in for repair. I returned on Wednesday at 1pm and was told, ' oh we cant find screws, we have it together but it will just fall apart again, do you want it anyway'. Im like ummmmmmmmmmmmmmm NO I paid you to fix it and you represented you would, why would I want it when i had to PRE PAY for your service if it is not fixed. He asked that i return after 5pm to pick it up, so I was like 'I thought you didnt have any keys after 4pm and why did you not inform my husband yesterday that it was not even done yet.' Then I notice, hmmmmmmmmmmm they close at 5pm so why would I come back after that. I have been calling all day today (Friday) to see if it is ready instead of wasting the drive and I just keep getting 'this voicemail is full message' they wont even pick up there phone. They dont take your name, number or contact info, just your money, your phone and give you a hand written receipt. Half the people in the lobby dont seem to be doing anything and the sales guy shakes and has glassy eyes, and it doesnt seem that they actually 'repair' anything, so I wonder what is really going on in this place. All I know is they have a 300.00 dollar droid hostage and I better get it back without having to have the police escort me to do so, that is if the place ever stays open, has keys or answers their phone. DO NOT go here, very very shady. ....................update ..returned two days later on a Sat at 12:30 and was told the phone was ready but AGAIN the employee with keys to get to the phone was not in until later that day and was told to return later...by husband returned 3 hours later and even though customers came in after him they were served first...eventhough the guy at the counter knew he was just there to pick up a repair that was completed. Makes me wonder...well they already had our pre paid money..my husband is black..so I guess we didnt matter as much..he has been there over an hour and half and is STILL WAITING as I write this update...RIDICULOUS...i would seriously consider this a theft of services. I wonder what the 10 people hanging around outside exchanging packages in their parking lot are doing hmmmmmmmmmmm..seems there welcome as they come into the store to converse with the staff etc. Seriously APD needs to check this place out. They couldnt match the phone with our receipt...wanted us to identify it..and THEN it wasnt even repaired....we didnt get what we paid for. I am reporting them to APD for theft of services. The phone they handed us back had pieces missing that were there when we gave it to them and then wasnt even repaired. RIPOFF!!!!!!!!!!!!!! After an argument and the mention of APD we were able to get our money back. Update: We took our phone into Fullbars on Coors & Montano and it was fixed, properly and functional within 1 day at the fraction of the charges that this place was trying to charge us. Good service, friendly tech, Michael, thank you for making what this was supposed to be EASY & EFFICIENT. Anyone thinking of using Golden Torch for repairs...head over to the folks at Fullbars, they have three locations and are much more friendly, competent, do not make you pre pay and can actually deliver the services they say they can. Thank you Fullbars!!!!
Dishonest. Bought an item from them on eBay. I got a really good deal and after two week nothing arrived. No tracking information and when I emailed them their response back was the item was most likely stolen at the post office and they would give me my money back. If I was selling an item that was worth a couple hundred my reaction would have been a lot different. I might have actually wanted to look into the situation rather than just responding the way they did. My thought is they did not get the price they wanted and faked the shipment so they could sell it for more in their store or on ebay at a later date. WARNING....DO NOT buy anything from this place.