If you read these reviews, or maybe you ignore them? Wouldn't you solve the problem? Get a receptionist or some system within for phone backup? Or maybe none of you need your jobs? Hmmmm? Interesting.
I hate having to deal with this office...no one ever answers their phones or calls back when you leave messages no matter how many messages you leave even if it's an emergency. So if you can't drive down to the office and wait 2 hours you will never get your questions answered or the help you need. This is a horrible place to deal with.
Every time I go down to this business I am stuck there with others for over two hours. I've heard the old saying "Nothing's slower than a bureaucracy" But this is ridiculous!
As expected from a government agency, no service. Does anyone really work at this office? I had to listen to the awful pre-recorded message for 15 minutes.
Awful!! No one and I mean NO ONE answers their phones.. I have left message after message for a very urgent issue and have received ZERO phone calls in return.. Thank you sooo much.. This office is VERY unreliable, unorganized, and unresponsive!! They need to develop a front desk position to help people who can not make it down to the office and who need phone assistance!!
I cannot say much good about this facility. The staff were kind, but very under staffed. Lights go unanswered, and requested pain medication is not always given. The unit my mother was on was staffed with 1 RN, 1 aide, and 1 medication aide (a nonprofessional) for 30 patients. During the week and a half my mother was there no one ever even offered her the opportunity to brush her teeth. The therapy departments were the worst part. The "therapists" were all therapy aides, not trained professionals. I had no idea this was the case until I was given a copy of some of my mothers therapy notes when she was discharged. During her stay she was walked outside her room twice. She wanted, and asked to walk, but the staff wanted her to use a wheel chair. Mom was supposed to stay a month. We took her home after a week and a half. In my opinion, this is not a resort its a nursing home, and not a very good one.
This place is under-staffed and the administration sorely wanting. The care is minimal especially as a rehabilitation center. It was and remains a nursing home despite their attempts to charge Medicare and insurance companies more by claiming to have skilled nursing and actual rehab. The rehab received here was minimal and of little use. 15 minutes of generally under-attentive care, the rehab was at most times useless and at worst, dangerous. Unable to walk a patient was left unattended to pedal a machine while the "therapists" were (as always) busy on either their cell phones or talking to one another. A patient fell out of bed and went unattended for nearly 2 hours. "Help" only came when that person's roommate called her own home to let someone know. They then had to call the nurse's station. There are no phones or other communications in the rooms other than an antiquated call light system (to which no one then sees or responds). Very poor excuse for a rehab and the administration was unhelpful, patronizing and inept.