Went over and over to get my new Costco tires rebalanced because my truck shook after they replaced them. They never got it right. After four tries they told me it was my rims. I knew it wasn't because it only happened with the new tires were on the front. I made them a deal and bought another two new tires and we agreed that if the problem was resolved it would show that the problem was with the tires and they would refund me for the bad tires. I marked the tires that were on there before. They left one of the defective tires on the front intentionally. The shaking was worse. I went home and saw my mark still on my right front tire that they were supposed to have replaced. IT WAS INTENTIONAL. I immediately took my truck to another tire store and replaced the two front tires (that costco was supposed to have JUST replaced with new ones). An hour later the tires were replaced and there was NO MORE SHAKING. Costco wouldn't stand behind their tires or their service without being FORCED. I wasted countless trips to the tire center and way too much time because of their incompetence before I took matters into my own hands and my money back. This shop is no good. Beware, seriously. If you want quality tires balanced properly... shop elsewhere.
Terrible customer service. Scheduled an appointment for a battery replacement, drove three hours to Albuquerque for the service, and after waiting almost an hour past my appointment time; I was told they didn't have any more technician time available that evening but could fill out the paperwork so I could bring the phone back in a few days...I LIVE 3 HOURS AWAY!!! Employees were rude and couldn't understand why I wouldn't just come back another day. Called Apple Customer Support and they were no more helpful...they could schedule me another appointment, either with this store or another one, but the fact that this is the closest one to where I live didn't seem to be something they comprehended. Offered to have me send the phone in for service, but I would be without it for at least a week. Overall, very unhappy with this store and Apple support in general. While I enjoy the iPhone OS and how the apps work on it, I guess the phone will get traded in on an Android model. A good OS and smooth apps don't mean anything when your customer service is TRASH.
This is for the eye doctor Dr. Catherine Currie. She seems to be more concerned with keeping her over booked schedule instead of her patients. She was argumentative with me and wouldn't let me speak to explain my situation, very defensive person. My first exam yielded an incorrect prescription, I went back (and one again was rushed) and she corrected one of the eyes, but the other is still off by quite a bit. She needs to slow down and increase the quality of her work as opposed to trying to book as many appointments as possible. Again, very combative attitude of you date question anything she does.
Great service, selection is great.
The store was crowded but the guy at the Genius Bar took care of us like we were the only people in the store. Top notch service and quick replacement of my phone, free under warranty. Just make sure to make a reservation ONLINE first.
Called 3 times today during opening hours and I've been on hold a total of 90+ minutes. Does a live person answer the phones ever. Very disappointed
ASSETS: Broad selection, with honest sales people who call on others if they don't know how to help you.LIABILITIES: Unless you act like a PESTERING BULL-HEADED MULE, you won't get any service very fast, I am naturally that way. Also you should also have a good idea of what you want and still be willing to spend at LEAST 1 HOUR shopping around, so that you can find the right deal.
Lousy, non-existent service. Wanted to buy an I Pod. Asked a girl in the Samsung section who was busy stuffing her face with some type of food. She mumbled "Apple something" and nodded in the general direction. Went over there. Two guys trying to work with a whole lot of customers. Waited, waited and waited. Finally left, went home and ordered it online. Great experience, won't bother again.
I had a iPhone with a broken + volume button. It was replaced under warranty. The data I had on the phone was going to take an HOUR to put on cloud and transfer to the new phone! !! WTF, lousy bandwidth at the store. Then the tech told me I had to PURCHASE more screen protectors if I wanted the new phone to be like the original.I figured that would have been a nice step considering I was on my lunch (90 min). So they took my old phone with the protector film on it.now I had to buy another packet.I find the shop filled with quite a few arrogant and distant techs. Genius bar???In this day I have early seen such self-promotion .I have since gone to a Samsung system.
Does apple store really fix crack and lens on iPod Touch?