Anyone and EVERYONE! Please save yourself the awful experience and headache! We rented a 20 passenger hummer limo for our wedding in June 2018 and the owner/manager Steve Garcia was by far the worst person on this planet to work with! First, he would quote different prices each time I called to verify he had my reservation, already feeling iffy about the company we booked the whole day for our wedding hoping previous reviews weren’t true and the odd behavior of this business owner was misunderstood.. boy was I wrong! To start the limo driver was 30 mins late to picking us up and had two rides one with the fellas first then the ladies, I was 40 mins late to my own wedding! The air conditioning didn’t work and to make matters worse from there... we were picked up after the ceremony to take pictures and well finsihing up we noticed the hood of the limo was open, when we approached the limo driver he said it was overheating and another limo from downtown would be on the way.. it never came. No phone call from Steve to explain next steps or a resolution. After waiting an hour in the heat the mechanic showed up and poured antifreeze, for it all to com pouring out from the bottom of the limo, then we were told to get back in and it was fixed, two seconds later it overheated again and were asked to get out! For the second time! At this point we were less than an hour from our reception so we decided it was best to get Uber rides and not risk getting stuck on the side of the freeway! I patiently waited for Steve Garcia to call and explain a resolution or if a different limo would be picking us up for our next fully paid ride! He never called so I called Steve and he immediately became irate and began raising his voice at me! I had him on speaker so all six people in the car could hear him, he stated it was our fault for leaving and he was not sending any other limo. As we went back and forth about poor customer service and the limo breaking down he said screw it, I’ll refund all your money and goodbye! I thought good, I tried to give this person the opportunity to make the experience right. And he had no desire too.. The total for the day was $1200, two weeks went by where I text, called, emailed and not one response received regarding the refund. Then my mom called and he answered, of course irate and said her refund was processed and hung up! As I awaited for my refund, I notice I was only refunded $660, no explanation of why I was charged that amount, no courtesy, no follow up, nothing other than the worst experience in my life and quite frankly ruining my wedding day! As of today we spoke to another individual that supposedly was going to review our situation after half of my wedding party had to write statements, never heard back from anyone. But!!! Today I’m getting calls from Steve Garcia’s phone that are harassing with very odd voicemails and continually calling via FaceTime and private! I’m actually frightened to answer and seeking legal assistance at this point! I waited to write a review in the hopes this company owner would do the right thing but it’s obvious this is not a normal person. Please save yourself the headache, money and worst experience you could signup for!
3201 University Blvd SE Ste 105Albuquerque, NM 87106
From Business: STAR Limousine of New Mexico establishes a standard of excellence in business and service operations of the limousine industry. We are a livery service operating …
3705 Ellison Rd NW Ste NAlbuquerque, NM 87114
From Business: Albuquerque Airport Limo Service, supplies very easy flight terminal transportation. We provide transportation for all your corporate and high-end demands.
For my wedding day we hired them for 2 pickups. First, they were supposed to pick us up immediately after the ceremony and take the bridal party to a spot for photos. The limo was half an hour late, which then made lots of other things, like dinner, start late, and made our bridal party have to wait around. The limo driver said he was stuck in traffic, but it was clear he had just come from somewhere else. The limo was not clean. Full of empty bottles of water and napkins and no refreshments for my bridal party (which would have been nice after taking pictures in the sun). Second, another limo was supposed to pick my husband and I up after our exit and take us to our hotel. That one was 15 minutes late. That might not sound like that much, but it was enough to make our photographer have to stay late and as well as our guests on a Sunday night before work. My wedding planner was angry with the service and sent an email (ccing me) a couple of days later asking if Steve would give me some money back for the poor service. After a week, no answer. I followed up with two more emails and have still not received an answer after almost 2 weeks. No apology was ever extended and no response to any of my messages. I honestly think that's the worst part and there's no excuse to completely ignore a customer who has an issue. I also have an issue with the company's billing practices. I called to place the limo order and never got an invoice or a written confirmation of any kind. Just an oral quote, which I thought was a little weird. Steve didn't explain the billing procedure. Apparently they take a $50 deposit and then bill the rest afterwards. That makes sense, but it would have been nice to know in advance. I never received an invoice of any kind showing how much time I got billed for or what percentage of tip was included. Overall terrible service and late, dirty, overpriced limos. Not worth it at all.
Let me preface by saying our driver "O" was absolutely awesome. Can't say enough good things about the guy. But dammit the organization and business ethnic is horrible at best. I planned, what I thought was going an epic night out for my wife's 35th Birthday. It was epic to say the least. We were picked up in a stretch Lincoln that had zero suspension. I'm not exaggerating, no suspension! I meant the back end was literally scraping the ground. I told O to pull over and see if we could try and resolve the issue in 100 degree weather, because if was like riding in a monster truck. Our drinks and everything else were all over the limo. O and I worked on it for twenty minutes until we were both soaking wet, and could not resolve the issue. We got back in the car and drove thirty minutes to hesitantly picked up the rest of our party. We bounced n' tumbled for another 20 minutes to our destination, spilling our drinks the entire way. It was like and Jeep excursion in Colorado. But wait,.......it gets better.At the end of the night, our party of 7 was picked up with a full car of wasted bachelorettes and the limo was completely trashed. They were definitely as unhappy as we were, and weren't shy about it. We had to ride with them for 40 minutes to the other side of town with my 75 year old mother. They were rude, not to mention completely inappropriate. The only thing I heard from O was that it happens sometimes. Are you effin serious!!This is a regular occurrence!? I requested, at the very least, a discount and didn't even get a response. I would rather walk than use these guys again. Lucky Boyz is a horrible name, the only lucky thing that happened is that we made it home. Vert, very disappointed unsatisfied customer. Take my advice and look elsewhere for your limousine needs.
Please don't use this company. They are dangerous drivers. Ran us off the road with no care. Also if you plan on filing a complaint be careful and be prepared to be yelled at treated poorly and given the run around.