I want to give my sincere letter of appreciation to the personnel of Enterprise for their dedication and outstanding performance of their duties. The personnel at Enterprise performed their duties in a professional manner by greeting me with outstanding customer service and welcomed them with open arms. Performing their duties in an exemplary manner, working diligently to ensure I received exceptional care for my rental. As a retired United States Marine, I have observed many extraordinary events in my day. If I were to measure the performance of personnel at Enterprise, they would be the key to excellence if they served in the United States Marine Corps family. Dedication, loyalty, and esprit de corps represent the commitment to excellence and attributes of your personnel. Thank you for your world-class customer service and for a job well done! Semper Fi! Respectfully, Tommy Brown U. S. Marines (Retired)
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Very fast check in, even with the vehicle being upgraded. Quickly greeted by the person at the cars and given a choice of the few vehicles available. Though I wasn't shown how to do any of the features on the car (headlights, trunk release, where to put the gas in, how the cruise control works on this particular vehicle, etc) I figured them out luckily, except for the cruise for some reason. Showing, or at least asking if I needed to be shown would have been very helpful. All cars seem to be different. But that being said, my experience was great and will have no problem renting from Enterprise again.
I have not had a bad experience with National save for the windows having a film on them and one cannot use their S/XM account to set up the XM radios in the cars. Found out they charge $55.00 a month for the service or $5+ a day. I make sure to have paper towels and my XM Onyx with me. My company pays for the rentals which can be for more than 3 months at a time. Maintenance is great and there is no issues getting another car on the same contract number whenever a service is due. Overall, I give them 4 Stars.
I was very impressed with every facet of my rental which was done spur of the moment so I had no reservation. The shuttle service was great and timely. After rapidly processing my rental form I was taken to my car. As I started to leave I noticed the "low tire" light on and when I brought it to the agents attention I was immediately given another car and a discount for the inconvenience. Check in was also quick and easy. I was impressed with all the Enterprise employees that I had contact with. .
I am so pleased with the quality and professionalism at Enterprise Rent-A-Car on Montgomery. This location historically had a myriad of problems but the Blake, the manager, has really reorganized and re-energized. What a fine representative of Enterprise he is. And Lacy is always friendly, helpful and willing to go the extra mile. I travel quite a bit and I really look forward to seeing the folks when I pick up my car. I highly recommend them as your first choice for car rental.
Very nice and helpful associates. We lost some headphones on our trip and called to see they could locate them. They said they would check (which I did not exect to happen) and promptly called back to say that they found them. They were FedExed next day. This saved me $250 for a new pair. Thank you Albuquerque National!
I have rented from this organization for a long time, recently I upgraded to a standard SUV and when I arrived to pick up my vehicle I was given a smaller vehicle and was told all the larger SUV's were already reserved. When I spoke to the person at the counter weeks prior by phone I was told my vehicle was reserved.
These employees could not have been more professional. They are POSITIVE, energetic and patient. They were extremely busy and still managed to offer a smile and a kind word. I would hire these people in a heart beat! Rudy and Alex especially deserve accolades for their awesome job performances!
Emeral Club Member and I rent at this location several times per year. Always good and professional service. My only complaint would be lack of variety of cars late at night but that was not the case on my most recent trip. National is the best rental car company out there!
Fast, Friendly, professional service from the time I entered the doors to my returning the vehicle. I would most definitely rent from them again no matter where I am. Thanks Albuquerque airport Enterprise for providing me with a great rental car experience.