This post is in regards to the Farmington store, however given my experience, I feel it's necessary to make my experience well known by the company.Most unprofessional company I have ever dealt with. I bought some perfume from my wife from this company and it was not what was presented. I asked if it was new, and it was not. We were sold the tester. I hadn't even left the counter and was told we would be given a discount three times by the young man at the store. After several calls to his boss he continually reneged on his promises. I never raised my voice but the "manager" must have felt it was appropriate to call the mall security to escort us out. Nothing more threatening than a man, his wife, and 2 small children is there?To be honest, Amazon is cheaper. I sent an email to the website admin and never received a response. I have worked in customer service and the way I was treated in front of my family is inexcusable. I will make my dissatisfaction with this company VERYknown.
I will never be back - The service manager is a jerk - His name is Joe, If you go there - beware - He is a mean, unhappy person - It is sad, the sales department is nice, but this one individual is causing me to trade my Jaguar. He has the owner "buffaloed" into thinking he is doing his job and treating customers right. AVOID THIS PLACE LIKE THE PLAGUE !
Used to be an outstanding place. However, we just had a terrible experience with the new Service Manager. We were overcharged and treated rudely!An email to Dan Melloy and a follow-up conversation, Dan addressed our concerns!
My friend and I went in to get our nails done, and the man who did them was completely unprofessional. We had to wait for 15 minutes while he hid from his supervisor to talk on his phone. Once he finally decided he was ready, I went first... he did a terrible job. He "filed" my nails--by that, I mean he filed the tips, making them flat and the rest untouched and uneven. We got Gel Nails, and they were uneven, the colors were different because he did two coats on one hand and one on the other. When he was scraping my cuticle, he made them bleed! Not even two days later, a couple of the nails just peeled off. He also made inappropriate jokes about people with autism, with made me extremely uncomfortable.My rating would be much lower, if it weren't that everyone else in the store was very pleasant and nice. I don't know what his name is--but he's a hairdresser. Regardless, I won't go back to him.