My faith in humanity and good and honest car mechanics was restored by the guys at the South Pacific Auto Sales. Compassion I had received from them relaxed me as I knew these guys would do everything possible to help me. My story with South Pacific Auto Sales started in 2013, when I bought my 2011 Ford Escape SUV from them and Matt McCormick a sales manager personally helped me to choose the car that would fit my needs. Some time had passed and I had moved from Albany to Corvallis. When my service engine light went on, I went to a mechanic located in Corvallis, who seemed reputable. He run some tests and his recommendation was to replace the engine with a price tag of $6000. Needless to say, I was devastated. After initial shock a worn off, I decided to go back to the South Pacific Auto Sales for a second opinion. And I am so glad I did. When I came in I was welcomed back by John Bracken who gave me his word that they will try to find out what the problem was. At once I felt that these guys cared and understood my pain and fear that were tearing me apart.Steve Hensley was about to leave home, but decided to stay and work on my SUV, long after his working hours. He run the initial test and said it might be an electrical problem and asked me to come back on the next day. Those were the words of hope I needed to hear to get me through the night. When I came back in the morning, Steve worked on my car for 4 more hours, did every possible test and replaced the spark plugs and his final opinion was: "yes, I have the small problem, and no I do not need to replace my engine!" I heard other stories from their customers who feel just as I am, thankful to be a part of the South Pacific Family. I am grateful to these wonderful guys who care so much about the customers that they take the impossible and make it possible to make them happy!
I am a tough customer sometimes, but they were able to deal with me in a respectful manner without a problem. I enjoyed buying the car there. I love the vehicle and feel that I got the deal I was looking for with honesty and integrity. It is very important for me to have businesses that I am loyal to and go to these businesses knowing I will be treated with respect and honesty. South Pacific has acquired a new customer. Try here first!
I have bought 2 cars from South Pacific Auto Sales. I've never have had any problems and when I've had just questions, their knowledgeable staff have always been able to help me. With my last car, my sales guy was not in town but with him on the phone and the sales team at the lot were able to get it all worked out. I love my new car.