Over-charged ($175 to just show up - compare to $125 for other tow companies nearby) and damaged my vehicle, and then denied it.
All these people giving a bad review are just upset over the loss of a loved one. This business has been getting harassed
Dave Terry: We had been experiencing loss of air pressure for several weeks. Stopped in Hoosiers they said it was a faulty air valve on the tag. Continued to have complete loss of air, sometimes taking 20 minutes to rebuild. Around the 15th we lost all air while on a load and had to be towed to Richmond Frtlnr. The driver and I informed the service writer that the air dryer was toast. The governor wouldnt cycle and just keep releasing. They replaced the filter because they couldnt duplicate the problem. Hmmmmm, I am on a load, get towed and ....awww........ never mind. So, we pick up in Stockbridge Ma, Monday morn, load and get all of 1.5mi away when Linda looses all air again. This time tow truck driver disconnects in and out air lines from dryer and joins together so we can build pressure. Of course we lost load to Utah. So we started looking for a repair shop and came across 1st Response. Nick actually listened and said he would get us out first thing in am after picking up new Bendix dryer. By 10am good to go. Thanx 1st Response, Dave Terry, Fedex Customer Critical.
Superior service and response time. That is why I use Cap District Towing for my business and/or personal towing needs. Thanks to Peter & his guys for being there every time we've needed them! Kevin - MD Motorcar
WONDERFUL EXPERIENCEI was heading to Albany airport at 5 o'clock on a Friday and my car broke down on the Thruway. I called Capital City, they answered on the second ring, told me they were a half hour away but would get to me as soon as they could. The gentleman on the phone re- assured me they would get my vehicle to their shop and even gave me some nearby taxi's to call so I could get to the airport on time. While I was waiting for my flight, they called me to let me know they had my car and everything was taken care of. They held my car for me while I was gone and worked diligently with local towing companies to be sure I got my car back home at a fair price. The level of customer service was above and beyond, the experience was one I won't forget and it was refreshing to find out there are still good people and companies with morals in the area where my family lives. If you are ever in need of a tow in the Albany area, call Capital City.
Armory garage used this company to take my car in after my fender bender in the at storm and just what I needed my gps was in there when they picked it up and when I stopped by Armory with my rental shortly after it was dropped off my gps was gone. Thanks for that. Called and was told "well you should have taken it out" are you kidding me!
Can someone explain to me why when Osborne Street towed me it was 100 for my 98 Honda Civic, but when these scammers towed me it was 125. I don't understand how the CITY Rate changed by 25 dollars simply because another company towed me a few weeks later. Yeah they were all polite but told me that there was nothing they could do, the city sets the rate. I called Osborne and they told me they charged me he truck rate! Ridiculous. Going to find out who I have to all at the police to get to the bottom of this. 25 dollars is 25 dollars damn it.
Today my son got into a small car accident and after his car wouldn't turn to the left. I called Capital District Towing and Dobie came to tow the car to Firestone and he was awesome. Dobie made this situation a pleasant one. He talked to my 18 year old son like he was a adult and showed him respect. Explained the things he was doing to his car and showed he cared. Then to top it off Dobie didn’t just deliver the car to Firestone he went above and beyond. Dobie got 2 Managers to come outside and look at the car, showed them the problem area and had them clean out a bay and dropped the car off in the bay. This is the first time I ever had to have a car towed and I hope it's my last. But if I ever need a car towed I will call Capital District Towing.Not only did Dobie go above and beyond I was impressed to see the tow truck show up within 15 minutes of my phone call.
I called about my car's dead battery. They were very easy to deal with on the phone & asked for all the information upfront. They said they'd send someone out within an hour, and 45 minutes later my car was being jump started. Paid with a credit card, got a receipt on my phone. Would've been happy with just that, but then I went to the grocery store and the battery was still flaking out, so I called back. They sent someone over within five minutes, jumped the car for free, and I took it right to a shop.
These guys were great to deal with and their prices are good too. They were recommended to me by a friend who has used them in the past. Obviously if you are in need of a tow truck, you are probably not in the best of moods. I called them up, they were polite, professional and honest. They told me it would be 40 minutes before they could get out to me, I was in a rural part of Rensselaer Co on a rainy fall day when my truck broke down - they showed up exactly 40 minutes later, loaded up my diesel 1 ton pick-up quick but carefully. The driver had the same pick up and speculated as to what the problem might be and suggested a good shop to do the repair. I used to take it to the dealership but now that it’s out of warranty I’d rather support a local shop. On a side note, the driver was spot on with his diagnosis of the problem. I hope I don’t need a tow anytime soon but if I do, I will definitely be calling these guys again.