Extremely unreliable. Abandoned job 20% done. Scheduled a 3 day job. Day 1 -- 1 hr. late, left after 3 hours. Day 2 -- 3 hours late, walked off the job with no notice after 5 hours. Day 3 -- did not show. No clean up, no communication. Left trash to be soaked by rain. Will not answer calls.
Very unreliable. Schedule me for one day and then said they made a mistake and did not come til a week later. Terrible..... Contracts for Lowes. But hopefully not for long.
At this point I would not recommend Footprint flooring. I have always used Lowes but they changed installers from Quality to this company and believe me BIG MISTAKE. I have company coming over this weekend and staying in this guest room but now with my hubby painting and the smell of paint they are staying in a hotel. This is very unacceptable. Not only are my walls messed up but the flooring is not even 24 hours old is is buckling and chipped on ends. I hope they can fix this problem to my satisfaction or we will be going to small claims court. I am not happy at all. Wish I would have just bought the materials and let the company that has been doing my floor many times before. My only hope is the I know Lowe's stands behind their products. Oh by the way my appointment time was before noon and I called after noon to find out what going on. They got here at 3:45 I missed a whole day of work. I could have worked because I get off at 3:00 and they did not come until after 3:00...very upset and disappointed
would not recommend going through this company. It took weeks before they could set a date and time to have my vanity area done (which is the size of a small walk in closet). The contractor was supposed to arrive Friday anywhere between 11-12 but didn't show up until 6pm. When he arrived he asked where the material was. He immediately got on the phone and informed the person on the other line that the material was not at the job site. I informed him that I was informed by Lowe's that the material would be picked up by Footprints. He explained that he had a small job to do the next morning and he would come by after if they could locate the material. Saturday came and the contractor neither showed up or gave us a courtesy call. Monday morning, after calling to find out when the contractor would return to complete the job, both Lowe's and Footprints pointed the miscommunication blame on each other and could not locate my material. After speaking to the owner, who is a very unprofessional woman, she noted that it was my responsibility to pick up the material. They weren't willing to fit me in being as though it was a mis-comunication on their part. She said the only available date was Thursday and I explained that this was not possible. I explained that it would be impossible for me to miss another day of work but that I could have someone sit at my home Monday or Tuesday but she was not willing to work with me. All she could say was that she was sorry and that Thursday was the only day available. I took a day off of work to have this small job done and it was a nightmare. I would recommend going through a professional contractor in your area and make sure to read their reviews.