BEWARE: I was specifically looking for a Santa with a full face, nice beard, jovial appearance and great costume. ( I myself own a mediocre, cotton costume and wanted an awesome Santa for our event this year with an amazing costume.) I requested a picture of the Santa I was booking before I would commit as I wanted to ensure the Santa "look". I was pleased with the photo staff sent of Santa P. Santa P's appearance and his velvet costume with real looking fur, and went ahead and booked.I reached out prior to our event as I had not received a booking confirmation. I left a message in without any reply. I called again the day of our event to ensure we actually had a Santa coming (It was a Sunday and they were understandably closed.) I left another VM. I had no email/phone contact for Santa P, and had to move forward by having a neighbor come prepared to be Santa for our event.I was thrilled when A Santa walked through the door, despite the fact that I had a backup Santa there, and I had scrambled all day to prepare for the possibility no Santa would show up due to the lack of communication.I was surprised it was most certainly NOT Santa P that I had booked. His costume was mediocre, red flat cotton, not real fur, I was disappointed in his appearance (He reminded me of Bad Santa) but -happy that we had an "awesome" Santa persona.We went over the plan, as this Santa said he had been given no instructions from your company and wasn't sure what he would be doing despite the fact that I had provided that information to you. I reviewed our simple itinerary with him.The minute he walked into the room I knew I was in for disappointment. His voice was completely un-characteristic of Santa. There was nothing Santa about it. It was of higher pitch-Nothing jovial or jolly. His appearance was ackward, almost painful-Parents in the room exchanged glances and I wished I could stop him from continuing. During the meet and greet he seemed even more nervous and uncertain of what to say to the kids, sentences were un-natural. He needed to be reminded several times to give the children their gift. I feel positively terrible as he was nice and I wish it were different.As a business owner I understand negative reviews and how you may think this may be an issue in my perception. Let me assure you-this is not the case. Several guests attendance were chattering about our Santa while in the gift shop. You can imagine my surprise when a SECOND SANTA showed up. He showed me an email, sent by your staff member E, stating that the original Santa had "bailed" and they were in need of a Santa for our event just a few days prior. Really? Is this why I could not get a confirmation? And this man showed up 30 minutes late if he was going to be our Santa? I'm not sure exactly what was going on. -If you could not confirm you had the Santa that I booked, I wish that you would have notified me, especially considering I was not sent the Santa that I agreed to book through your company. In hindsight it seemed a very real possibility that no Santa may have arrived at all. *I reached out for a response/resolution 10 days ago. I have sent a follow up email to ensure the complaint was delivered to a supervisor/manager. A staff member C stated she printed it and handed it to her manager herself. I have still not received a single response from your company. That is shameful and extremely un-professional. I cannot imagine simply ignoring an extremely dissatisfied customer. I wish you would have reached out.
Loved the costume, loved the song and most of all the customer service was great!!!!!! Excited to us them again!
Amazing performance for our birthday celebration!!!!! We order again for our next event!!!! Thank you for making it so special!